Question about Dell A920 InkJet Printer

1 Answer

I am trying to copy and print with dell A920, but it says: cartridge stall the current print job has been canceled 1. turn the printer off 2. open the cover 3. make sure - the cartridge are snaped into place - no objects are blocking their movement 4. close the cover 5. turn the printer on 6. retry you print job ----------------------------- color cartride is 20% an black 90% and cartridges are moving very fast when printer turing on

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  • golestanian Jan 11, 2009

    thanks benimur, yes the problem was long narrow plastic strip, i was displaced (removed) i just fixed that, now its moving normaly, printer is working but blank page is comming out, i think i have to change the cartridge because the printer is not used for long time, i am right?

  • aladdincastr Jan 12, 2009

    Mt A920 printer won't print when I press Black Copy to make a copy like I used to?



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Hi and welcome to FixYa,

Initially, check/clean the encoder strip. This would be the long narrow plastic strip with barcode like markings. Ensure that it is clean, no smudges, ink marks or any paper debris that may obstruct a light sensor passing through it other than the barcode like markings.

Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 11, 2009

  • Louie  Role
    Louie Role Jan 12, 2009

    Congratulations.and yes on ink cartridge replacement since the printer has not been used for some time, presumably the inks would have dried out being in liquid form. Additionally, you may have to likewise purchase cleaning ink cartridges to be on the safe side. Again not being used, the residual ink on the printheads could have gunked/solidified blocking the ink passage.



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Run cleaning utility

  • Clean the Ink Cartridge Nozzles
    • 1 Load printer paper into your Dell A920 Printer.
    • 2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
    • 3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
    • 4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
    • 5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.

  • Read more: How to Clean a Dell A920 Printer '

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

    Thanks, Joe

    Feb 11, 2011 | Dell A920 InkJet Printer

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    My dell dimension 2400 series computer has lost comms with the local dell AIO A920 printer. Connections seem to be good. It seems a print job has got stuck somewhere. HELP! AJCook

    how your printer icon is looking on control panel, if dim, it means it is not detecting , if normal it means detecting then,
    go to control panel open printers, then open your printer, cancel all the documents, then send a print command and check

    Nov 01, 2008 | Computers & Internet

    1 Answer

    Keep printing old docoments / will not print current docoment / printing seem to be strunt

    Follow these steps to fix your problem :

    Method A :
    Press the cancel button or use the cancel menu command on the printer
    The most obvious way to cancel a print job is to find a cancel button or a cancel menu command on the printer and to press it. So, if you have not already done this, try this method first.

    If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

    If your printer does not have these items or if this method did not work for you, try Method B.

    Method B:
    Turn the printer off and on
    Next, try turning the printer off and then on. With certain printer models, this cancels the print job.

    If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

    If this method did not work for you, turn your printer off, and then try Method C.

    Method C:
    Use Control Panel to cancel printing
    This method is a bit fancier. We will use Control Panel to try to cancel printing.

    But what exactly are you trying to do? Are you trying to cancel printing only a single document, or are there other print jobs that you want to cancel? And are all the print job yours, or are there print jobs that other people have sent to the printer? If you have to cancel documents that other people have sent to the printer, you must have Computer Administrator status or you must have permission to cancel the print jobs. If you are using your own printer, you most likely have Computer Administrator status. If you are printing to a shared printer, you might have to ask the system administrator to cancel the print job for you.

    To cancel one or more print jobs, follow these steps.

    1. Click Start, and then click Run.
    2. In the Open box, type control printers, and then click OK.
    3. Right-click the icon for your printer, and then click Open.
    * To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
    * To cancel all print jobs, click Cancel All Documents on the Printer menu.

    Note If you cancel a print job that you did want to print, make sure that you send the print job to the printer again.

    If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

    If this method did not work for you, make sure that your printer is turned off, and then try Method D.
    Back to the top
    Method D: Stop the print spooler and delete all spooled files
    If you tried Methods A through C and you were not successful, Method D should work for you. If you came to Method D immediately only to delete a print job, some of what we say here might not apply to you, so please bear with us.

    Method D is somewhat more complex and will require a bit more work than the other methods, but don't worry. Method D looks much more difficult than it really is.

    First, in case that you don't know how printing works, here is a short explanation. Print jobs are sent to the printer as spooled files. This means that the files are put in a temporary location so that the printer can access a print queue and print jobs at its own speed. If you stop the spooler and its files, most of the time, you both cancel printing and delete the print job.

    Note To use this method, you must have Computer Administrator status. If you are using your own printer, you most likely have Computer Administrator status. If you are printing to a shared printer, you might have to ask the system administrator to cancel the print job for you.
    Step 1: Start Notepad
    To stop the print spooler and its files, we will have you create and run a script file that will automatically stop the service. This sounds difficult, but it really isn't. Just follow these steps carefully.

    1. Click Start, and then click Run.
    2. In the Open box, type notepad, and then click OK. Notice that a blank Notepad document opens.

    Step 2: Copy a command script to Notepad
    Now we will have you copy and paste some commands to the Notepad document.

    1. Carefully select (highlight) all the following text:
    net stop spooler
    del %systemroot%\system32\spool\printers\*.shd
    del %systemroot%\system32\spool\printers\*.spl
    net start spooler
    2. Right-click the text that you selected, and then click Copy.
    3. In Notepad, right-click in the blank document, and then click Paste.
    4. Carefully select (highlight) all the following text:
    5. Right-click the text that you selected, and then click Copy.
    6. In Notepad, click Save As on the File menu.
    7. In the File Name box, right-click, and then click Paste.
    8. Click Save.

    Step 3: Run the command script file
    Now that you have created the command script file, you will run it. To run it, you will copy and paste the name of the command script file in the Run box.

    1. Carefully select (highlight) all the following text:
    2. Right-click the text that you selected, and then click Copy.
    3. Click Start, and then click Run.
    4. In the Open box, right-click, and then click Paste.
    5. Click OK.
    6. Notice that the Command Prompt window opens to run the command script file that you created. Notice also that this window closes automatically when the command script file has finished running. If you do not see the Command Prompt window open, check that you saved the command script file by using the correct name and that you entered the correct command script file name in the Run box.

    If this method does not work the first time, or if you cannot print anything after you use this method, restart your computer, and then try again.

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    1 Answer

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    If the printer is able to turn on, please make sure you have downloaded and installed the current drivers for your printer and OS. You can get this from the Dell website.

    NOTE: Please rate our help to keep this free service online.

    Jan 09, 2010 | Dell A920 InkJet Printer

    1 Answer

    Dell A920 cartridge stall error.

    Hi, I HAD the same problem, but not anymore!! I just opened the top to expose the "inside of the printeri" and checked the long clear band at the rear behind the print head. Make sure that the clear ribbon is NOT TWISTED. There is a small metal bar with a small extended part on the far left interior of the printer. Just make sure that the slot on the clear band is fitted on that extended part. This will put the print head back "on track" This worked for me!!

    May 30, 2009 | Dell A920 InkJet Printer

    1 Answer

    Cartridge stall; Nothing printed

    When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

    Clean the contact points on the cartridges with a dry, lint-free cloth.

    1. Open the top cover of the printer.

    2. Remove the print cartridges.

    3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
    Use a dry, lint-free cloth to remove moisture from the contacts.

    5. Insert the cartridges back into the printer.

    6. Close the top cover.

    7. Try printing again.

    If you still cant communicate try with new cartridge .

    Hope this help. Please Rate My Response! Thanks!

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    My dell a920 printer wont print

    Try this:

    Open your "Printers and Faxes" folder in the Control Panel (which you find by clicking on the Start button of you computer).

    Double click on the icon for the printer you're having trouble with (Dell A920 in your case).

    In that little box that pops up it shows all the documents that are waiting to print. Click on the Printer tab in the upper left hand corner and hit cancel all documents in the drop-down list.

    Sometimes it will erase all but the last one, and it will forever say "deleting."

    If that's the case, restart you computer go through the same steps I just outlined before trying to print anything else. Usually this will fix the problem of print jobs waiting in line to get printed.

    To help prevent this problem in the future, watch real close whenever you try to print something, and when you see it isn't going to print, hit "cancel print" real quick before it gets bogged down and stuck. Then make sure there are no document "in queue" (as per the instructions above) before you try to print anything else.

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    Dell A920 Printing Problem

    You should check:

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    Ram disk

    Stangowner, In this case, the print job is too large for the available printer memory. Your choices are one of the following: Press to clear the message, cancel the current print job, and conduct the next print job, if any. · Press Cancel to cancel the current print job. · Press Menu to open the Stored Print and delete the current job. To avoid this error in the future, do the following: · Reduce the number of print pages such as splitting the print data. · Increase free memory space by deleting unnecessary data in the RAM disk. As for the RAM disk: When you send a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which job in the memory you want to print. You can use this function to print a confidential job (Secure Print), or verify one copy before printing additional copies (Proof Print). NOTE: The printer holds the job until you delete it by using the operator panel or you turn off the printer. (This is the RAM disk) NOTE: Print and Hold functions require a minimum of 320 MB available printer memory. Also, you need to configure the RAM disk settings on either the OPERATOR PANEL OR THE PRINTER DRIVER. NOTE: Depending on the documents, its job may be too big for the available memory. In this case, an error occurs. Take this link and print it out. It will help you later when you get "other" error messages. And here's a link for more "operational" situations. ZT3000 "Beta tester of "0"s and "1's"

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    No printing


    May 28, 2006 | Dell A920 InkJet Printer

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