Question about Canon Rebel XT / EOS 350D Digital Camera

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Software that comes with the camera

Hi,
I've had my camera for some time. Suddenly, the computer wouldn't recognize it when I went to download the photos, so I tried everything including uninstalling, and then reinstalling the software. Now, when I plug in, the EOS Utility software won't allow me to begin a download. The option is grayed out. The only option available is the "Monitor Folder" option. I am also getting "can not detect camera" alert, and the "select which camera" is empty.

I have Windows XP Pro SP2.

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This isn't a problem on your computer. The problem is either in the cable between the computer and your camera, or the problem is in your camera.

1) Try a new USB cable. You can buy them at any camera or computer store. Make sure you get the same type of USB cable - take the old one with you so you can compare the ends, or better yet take your camera and make sure you get one that fits into the plug on your camera.

If this doesn't work, you have two options:

2) Use a card reader. You can buy one for $20 or less at most camera and computer stores. You may also have one already built into your computer or printer. Remove the card from the camera, use the card reader to copy the files to your computer, then you can import the files using the same process you used before - start the software then tell it to import from the card or from the copied files on your computer.

3) Send your camera into Canon for repair.

Good luck!

Posted on Jan 11, 2009

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