I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however,...
This is process is confusing for many people. So, don't feel like The Lone Ranger.
Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.
Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.
Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.
IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.
See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.
IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.
If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.
Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.
If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.
Thank you once again for using FixYa! Have a beautiful day.
Apr 20, 2008 |