Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox M20i scan to e-mail

I am trying to configure the scanner to send mail . I follow up the instructions in the manual . when I try to test it I got LDAP commutation error and smtp error .
how you can I configure Xerox M20i Work Centre to be able to scan to e-mail.

Thanks

Posted by on

  • ayman_sobhy Jan 12, 2009

    hi tryit



    this printer can scan to mail. but not to desktops . i can send mailscans from it . just when i try to qurey the GAL address list . it come with LDAP commutation error. it can store 100 local e-mail.

    thanks for reply

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This may be an old topic but M20i will scan via Ethernet. That's why it's called "Scan to E-mail". I would check your LDAP settings and make sure your CN= user container and your DC= entries are correct. You may need to use LDAP on port 636 and if you need authentication, provide a username and password with the appropriate permissions.

Posted on May 10, 2011

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You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Posted on Jan 11, 2009

  • Rick Kasper Jan 15, 2009

    Most LDAP errors I have seen with Xerox products are non characters in addresses. something like _- + is in the address.

    That is the normal issue with LDAP I see.
    You can call 1-800-821-2797 and ask for second level support. They shold be free and able to specifically help with your issue.

    I didnt read your initial post real well. Sorry.

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I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

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Have a Xerox M20i. Copy comes out light. Toner should be OK. Prints fine. Scans fine.


You need to clean the scanner. You can try doing the shading adjustment to calabrate the scanner but most likely the mirrors are hazed up. Since you can print fine you eliminate the laser.
To do the shading adjustment, you need to press in order,,, Menu # 1934, You will see a " T "on the screen, that will be the tech mode. Press the machine status, then go to maintenance, then scroll to shading. Place 5 sheets of white paper on the glass and then run the shading adjustment. turn the machine off and on, and run copies again. But most likely you will have to take the scanner off and clean it.
If you want to clean the scanner let me know, I will send you directions on how to do that. The mirrors in that scan head tend to haze up.

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Xerox M20I SCANNER


You can only do scanning on an M20i with a USB or parallel cable. That machine does not support scanning via an ethernet cable.

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