Question about Western Digital 250GB MyBook External USB 2.0 250 GB Hard Drive

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Western Digital My Book 250 GB Essential Editition

Hi,
This external hard drive won't show up in "My Computer" or in the little destop bar (in the bottom right corner). The external drive already has files on it and I'm trying to open it up so I can view them.
I'm using a Compaq Presario 2100 laptop.
Please help, thanks.

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Was the data on this drive transferred from the same computer, or another and now you're trying to read it? If not, was the data transferred from a computer using the same operating system?

When you connected the drive, did the Operating system prompt you to install drivers? If it didn't, your port may not be enabled.... Unless Windows "sees" the new device, it cannot install the drivers necessary for the device to be reconized by Windows.

I've provided a link to the WD device page and Quick Start Guide.....

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1413

If the drive had already been installed and now cannot read, WD has several solutions on their FAQ for the product. A link to the FAQ relating to not being recognized is below:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php?p_sid=V5A6f1pj&p_lva=&p_li=&p_accessibility=0&p_redirect=&p_page=1&p_cv=&p_pv=3.211&p_prods=228%2C209%2C211&p_cats=0&p_hidden_prods=&prod_lvl1=228&prod_lvl2=209&prod_lvl3=211&cat_lvl1=0&p_search_text=recognized&p_new_search=1&p_search_type=answers.search_nl

Let me know if you require further assistance.

Posted on Jan 28, 2009

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