Can not download film clip through PMB or Handycam Utility icons
I get a pop up when I want to download a film clip using a usb connection,it says the Handycam Utility cannot find management information and blocks any attempt to download. This hasn't occurred before when I was able to download a clip on the same computer. I tried to reload the software and got the same message. Tried it on another computer and got the same info. My email firstname.lastname@example.org
Re: can not download film clip through PMB or Handycam...
Keep playing with the USB options on the camcorder while the PC is up with the PMB program running. I had to try the option on the left of the vid camera screen USB with the little disc icons. It took several attempts but it will work
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You don't say what type of connection you are trying to use. This type of camera usually downloads better with a Firewire (DV) connection. Some mini-DV cameras only use the USB connection (if they have one) for stills and can only download video by Firewire. This is because you have to play the tape into the computer, not just copy a file. The way it works on my computer, the camera is controlled by the computer software through the Firewire cable. Confusingly, Sony call Firewire "i.Link".
Most PCs have a USB port, but no Firewire port. Macs often have a Firewire port but may not have USB. As most Windows PCs do not come with this interface, you might need to fit an add-on Firewire interface card. This will come with a driver for the card. If you have a MAC, you may already have a port.
Suitable Firewire (DV) cables can easily be found on Amazon or eBay. You will need the kind with a small (four pin) connector at one end and a larger (six pin) connector at the other. My camera came with the correct lead.
win vista and win 7doesn't support usb streaming. the usb driver for this model would not be compatible with your computer's OS. although, you were able to download PMB still this wouldn't work, it's basically an alternative software that you can use with the newer OS. still the device driver would not be installed. and you would get a message that "ilink connection is not detected". the reason you get that is bec the camcorder and the software is intended for use with the dv (ilink or ieee1394) connection. so if your computer has an ieee1394 card and you have a compatible ilink cable,then your good to go,it should be a plug-and-play connection (no drivers required). all you need then would be a video capturing software (like win moviemaker) to transfer videos from tape to PC. hope this helps. thanks :)
I had this same problem. Make sure you have the correct cable. I was using another USB cable that fit perfectly, but it was not the correct one and just said "Preparing..." forever. Changed the cable and bingo - connected.
found a solution to my problem after clicking many times on the usb connect icon the cam screen, I decided to click on the other link for stills and then back to other usb connect and all of a sudden the software recognized I had film clips to download.an