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Posted on Jan 02, 2017
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Click on the "Advanced Options" button when the Windows recovery manager appears. Choose the "System Recovery" option from the list and click on "Next."
Click "No" to decline using the Microsoft system restore and click "Next." Note that HP computers have their own restore system.
Click on "Back up your files first (recommended)." Click on "Next." Follow the instructions given to you by the recovery manager for backing up your files.
This is your opportunity to back up any important or original files before you reset the HP computer to its original settings.
Save these files to removable storage devices such as DVD disks, CD disks, alternative hard drives (that you are not performing a system reset on) or flash drives.
Click on "Next" when the screen reads "Recover without backing up your files." Note that after you proceed with this step, you will lose any and all information on your Hard Drive that you did not back up.
Restart your computer after it has finished the recovery procedure. Visit the HP Support and drivers website and click on the option that says "Download drivers and software (and firmware)." Enter your computer model number (find this on the front of your tower) and press "Enter."
Download the most recent drivers and save them on your desktop. Double-click the driver package and follow the on-screen instructions to install the drivers.
Insert your removable storage device that contains the files that you backed up. Copy the files to the appropriate places on your hard drive.
hope this helps
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