Question about Office Equipment & Supplies
I can print to it but I cannot scan or make copies.
Posted by Anonymous on
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Posted on Jan 02, 2017
There are several different ways I've come across which will resolve ink cartridge errors on the HP Officejet 5510.
HP's standard, pat answer to the problem is "Buy brand new genuine HP ink cartridges." If you refill your own ink cartridge or have it done at Walmart or somewhere else, you will eventually run into this problem. Why? Because the 5510 stores information on as many as 2 of the black ink & 2 of the color ink cartridges you have used in the machine - complete with an "expiration" date for each of those cartridges. You can refill them, but unless you clear the stored memory in the printer you probably won't be able to get around the errors. Even if you do, they usually come back in a short period of time. I know this because I own a 5510 & a 5110 and have battled this problem myself for a couple of years.
Short of buying "genuine new HP ink cartridges", using your printer for target practice, or testing it's aerodynamic design... lofting it not-so-gently from a 2nd-story (or higher) window... aiming for the nearest dumpster ;) you might try:
The 5510 has a pair of 1.5v batteries which function much like the CMOS battery on the motherboard of your computer - they supply power to the memory chips which store the serial numbers and expiration dates of the last 2 sets of ink cartridges which were used. The batteries are sealed together at the top and bottom and are attached to a circut board inside the printer on the left-hand side. At a glance, they look a lot like a capacitor or something like that attached to the board. If you look closely, you will see the "+" and "-" markings.
Breaking the connection (located at the top) between these two batteries will clear the ink cartridge serial number info from the printer's memory - but be advised this will probably also clear other short-term memory items also - such as last number redial, etc.
The clever individual who posted this info actually attached wires - one to the top of each of the 1.5v batteries - and ran the wires out through the opening above the paper trays. The wire-ends are connected together - I imagine they would need to be held out of the way of the paper path with a piece of tape.
(M-I-C-K-E-Y...M-O-U-S-E) He, he
When it's time for a cartridge change/refill, the wires are disconnected to clear the memory, then reconnected again after the full cartridges have been installed.
I've read posts from people with different models of printers have mentioned installing a switch to clear the memory - a preferable solution than to have wires running out from the inside of your printer.
This is a widespread issue and regardless of how you resolve the error messages, one must always remember that when you bypass something that is built-into the design of an electronic device, you run the risk of damaging components. In this case, the biggest problem would be running too low or completely out of ink and burning out the print head on the ink cartridge; then you would end up having to replace the cartridge anyway.
Personally, I'm basically fed up with the way HP has been forcing people who buy their printers and All-In-Ones to pay outrageous prices for replacement cartridges, by building machines which generate error messages and reject refilled and non-OEM cartridges. Their drivers and software programs often have compatibility problems even with other HP products which are installed on the same computer with an HP printer. Too many problems for me - I won't be buying any more HP printers and I hear Dell is not much better.
While I haven't tried to jump out the memory on my 5510 yet, that will be my last and final effort before giving it the aerodynamics test... into the nearest dumpster!
Posted on Mar 17, 2008
This printer has an on/off switch (on the left side near the bottom), and only one button, situated on the left edge of the front panel, under a column of four colored LEDs.
First, open the front of the printer, as if you were going to replace the toner or the drum cartridge. Then, while the front of the printer is open, press and hold the button (which is now just a piece of plastic film) until the lights all turn off, and then turn on again, one at a time. This took me a few tries. I held down the button/film until that top yellow (drum) light turned off, and once that happened, the other lights all turned on, one at a time, from top to bottom. Then I closed the front cover and the printer works again.
I had tried turning the printer off, and then turning it back on while holding down the button. This did not resolve the problem. I also replaced the drum (twice) and the toner cartridge. I would recommend trying the above procedure, which apparently resets some type of counter relating to the drum, before spending (wasting?) hundreds of dollars on replacement cartridges.
Aside from the above problem, which has now apparently been resolved, the Brother laser printers in this series have been quite reliable and easy to use. I own three of them, and they all get fairly heavy use.
Posted on Dec 31, 2009
Testimonial: "Very well written!"
You can get one from HP.com, I reccomend downloading the current install directions and software, all which should be for free. Follow the directions exactly, many HP printers only partially function if you plug and play.
Posted on Oct 20, 2010
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