Question about Sony Ericsson W380i Cellular Phone

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SONY ERICSSON W380i :_ WHEN I FLIP THE TOP BACK INTO POSITION THE EXTERNAL DISPLAY DOES NOT SHOW ANY INFORMATION ON IT.NEITHER TIME ETC OR INCOMING CALLS OR MSGS. PLEASE HELP !!!!

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  • arYu Jan 27, 2009

    WHEN I FLIP THE TOP BACK INTO POSITION THE EXTERNAL DISPLAY DOES NOT
    SHOW ANY INFORMATION ON IT.NEITHER TIME ETC OR INCOMING CALLS OR MSGS.
    PLEASE HELP ME TOO !!!!

  • Anonymous Jan 27, 2009

    Please help me

  • Anonymous Jan 30, 2009

    i really hope this can be fixed without having to send it away!!

  • Anonymous Feb 07, 2009

    Help... External Display not working

  • Anonymous Feb 24, 2009

    external display works intermittently. phone is only a few months old

  • Anonymous Feb 25, 2009

    The external display lost the outer edge then over a period of a few hours the display faded away totally. It is less than a year old and S.E. refuse to repair it under warranty saying that it is not a manufacturing fault. Not so sure now.

  • Anonymous Mar 31, 2009

    When I close the phone, the front display doesn't light up anymore. When there is an incoming call the front display stays blank. When you enable the external keypad to play music, the display no longer shows anything. Had the phone for about 5 months, front display stopped working about 2 months ago. Can't find antone who knows how to fix it.

  • Anonymous Apr 05, 2009

    same problem, when i close the flip of my phone, nothing appears on the external display screen. it is like dead.

  • debdavisdd Apr 05, 2009

    My phone used to have the external display but now it's disappeared and I don't know how to get it back. I had done a master reset but I don't know if this was the cause of the display disappearing. I contacted Sony Ericsson, they said to download updated software but my phone wouldn't connect via the USB port/internet. I can send the phone off to be repaired, but no doubt this will cost me money.

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I have the same problem, but what I realized is that it still works, however it is just very faded. When it is pitch black, you can see the display of time and all the other info on the outer screen. Still looking for a solution to this problem :S

Posted on Oct 30, 2009

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Posted on Jan 02, 2017

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1 Answer

The external display of my sony ericsson w380i no longer switches itself off. A full battery now only lasts about 24 hours. Is there a fix for this


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The flex cable from the display is shorting against the metal plate that supports it. The cable runs along the bottom of the display, and when the phone is closed, the buttons press against the display causing the wires to short against the metal.

Disassemble the top part of the phone, and place a piece of electrical tape along the bottom portion of the metal plate. This will solve the problem. Google "replace display sony ericsson w380". You should find instructions with photos about how to disassemble phone.

Jan 11, 2009 | Sony Ericsson W380i Cellular Phone

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THE EXTERNAL SCREEN HAS A PROBLEM. PLEASE HELP.


Go to the Sony Ericsso Website.  http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/w380i?lc=en&cc=gb#at
 I talked to one of the support people and they told me to try to update my software. He also said that if that does not work, to call Sony Ericsson and decide where to get the phone fixed because it is an internal problem unless you guys have a crack in the screen. We'll see how that works:)

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It is better to replace your phone with new one as you have bought recently. contact your retailer.

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