Question about SmartParts (1DPFSP01) Digital Picture Frame

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No sound with video on smartparts digital frame

The video plays fine. The volume is on max, but there is no sound.

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  • 3 more comments 
  • jeffyunker Jan 16, 2009

    WMA. music files are recognized (as music files) when uploaded to the frame, but they don't play. Video files are also recognized as such, but don't play either. Is their newer software available via download that addresses these issues?

  • danbanjo Feb 25, 2009

    I have the same problem with a the 15" frame (sp15mw). Also, the company's web site says it will play MP3s, but it does not. Smartpart's documentation is the worst I have seen for any electronic product, and so far their customer support is non-existent -- no one answers phone calls, no one replies to e-mails.

  • palspras Apr 07, 2009

    the video plays fine but there is no sound even if there is maximum sound

  • Anonymous May 08, 2009

    no sound! video and pics work fine.

  • Anonymous May 24, 2009

    pictures and video fine but no sound on video or music files

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5 Suggested Answers

  • 1 Answer

SOURCE: I would like to know

I had the same problem with an SPX08E. It turned out that enabling the auto light sensor was the cause!

The way I fixed it was to remove all memory cards and attach the frame via USB to a PC. Then use windows explorer to delete all folders and files on the frame other than the smartpix installer MSI. Then remove the USB and power cycle the frame. It will come up at the main menu and you then have about 15 secs to navigate to the settings page, scroll down to the reset settings tab and reset all settings to defaults. You can then transfer any pictures you want back to internal memory.

Do not turn on the light sensor or you will have to do it all over again!

Posted on Dec 15, 2008

  • 1 Answer

SOURCE: smartparts digital frame XPX8 won't turn on

The frame has a light sensor. If it is too dark, the frame turns off the screen. You can change the sensor setting to avoid this problem. Check out the FAQ as following http://smartpartsproducts.com/content/support/faq/news.php?newsid=16

Posted on Jun 01, 2009

  • 11 Answers

SOURCE: Frame will not power up or start.

The power adapters for the SP15MW's burn out very quickly so every thoug you have power in the outlet, it is not getting to the frame. Take the adapter to Radio Shack to have them test the voltage. If it's dead, you need to replace it and then the frame will work.

Posted on Jun 27, 2009

  • 1 Answer

SOURCE: I can't delete pictures from my Smartpart Omintech photo frame.

I had the same problem. I "thought" I was deleting them via my computer (using the delete function in Windows Explorer). However, that doesn't really delete the files.

I had to manually delete 82 photos (one by one) using the klunky menu buttons on the frame. I hope it works. Note that the frame cannot be connected to your computer when you're doing this.
Good luck!

Posted on Dec 14, 2009

  • 4090 Answers

SOURCE: Hello. We received a SmartParts digital picture

Probably more than it's worth! Many of these items were found to be defective when shipped. This is the 41st one of these I have heard about with the same problem.
If you can return it for a refund or swap for another brand.
Please rate my help++++Thanks for using FIXYSA

Posted on May 22, 2010

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Probably more than it's worth! Many of these items were found to be defective when shipped. This is the 41st one of these I have heard about with the same problem.
If you can return it for a refund or swap for another brand.
Please rate my help++++Thanks for using FIXYSA

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Hello Deanna Brooks, I hope you remember me, we just had a Live chat session on Fixya.

I request you to please Login back to your FixYa account and on the top right corner you will see a 'My Profile' link, go there and find the chat we had.

And kindly leave some feedback after accepting the solution, as that will be useful for FixYa's future reference.

I hope you will spare some time for this. We will feel obliged.

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Not supported message for video files


The problem is usually that the video has the wrong codec and the codec is unsupported by the picture frame. The frame rate won't have any effect.

You can try converting the avi to use another codec or to another format such as mpeg. Unfortunetly I can't find the codec to use. I looked on the Smartparts support for you as well and they don't show it.
You might need to call them to get that information. All they said on the website was that the information was in the manual. Looked there too and it just says avi.

http://www.smartpartsproducts.com/content/aboutus/contactus/index.php

That will get you to he toll free number and other support numbers.

Sorry not much help but should get you in the right direction to get it working.

Jul 21, 2009 | SmartParts SPX8 Digital Picture Frame

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How to copy music files to my Smartparts


Are using a memory card. If yes, than go to "my computer" than click on drive that has memory card. (probably i: drive)
The Music file is probably is mp3. Pictures are DOC

Jun 02, 2009 | SmartParts SPX8 Digital Picture Frame

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How to copy music files to my Smartparts


If you open up My Computer, you will see your picture frame listed as a removable device. Open that up and you will see a folder called music. Drag and drop the music into that folder.

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Can not find the setup file for the smartparts 7 inch digital pic


The setup file is on the frame. Connect the frame to your computer w/ the USB cable. Go to MY COMPUTER. Look for your frame as a removable device and open it up. There is a blue icon called "setup." If you click on it, it will start to download to your computer. If you can't find it, you can download from Smartparts website at this link:
http://smartpartsproducts.com/content/support/optipix/optipixlogin.php

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I cannot download music on my smartparts 7" digital frame. Do you have any ideas?


Make sure the music that you are trying to download is the correct format. Some frames take MP3, others take WMA.

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