Question about Brother MFC-8460N All-In-One Printer

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Caller ID stopped working

Caller ID has stopped passing through my Brother MFC-8460N all-in-one printer/fax to my Motorola MD7091 corded base/answering machine on any calls. This is a small business there the phone line is registered with many customers and government agencies so the primary phone and fax line cannot be changed - both must continue to operated on this line. The line is also DSL for Internet access. If I plug the phone into the outlet without the Brother in the line the caller ID works fine but this is not an option for the business. If a call comes in that is in the phone's speed dial list it will display the entry which tells me that the phone number is getting through but some other part of the caller ID data is not making it to the phone.

The system has operated without problems for number of years when I was using an HP6210 ink jet all-in-one but that was getting old and I wanted to up0grade to laser printing. The old HP can still be replaced in the system and Caller ID will work again.

The phone line is dedicated to this one system. It is split into analog and data when it enters the building and has a DSL line filter on the analog side. I have tried a few other DSL filters with no effect. The line runs to the office as a standard 40 conductor line terminating at the wall outlet where is has analog and data lines separated. At that point the phone cord that came with the printer (2 conductor) runs to the Brother line plug and then out from the phone jack to the Motorola phone answering machine. I have tried a number of other phone lines during testing.

I am sure that the settings on the Brother are correct and have talked to Brother tech support. They say that there is no setting on the Brother that can be changed and they have no idea what would be the problem. They said I should call Motorola tech support but after much searching it seems that this is a discontinued phone and no support is available.
The system must allow the phone to answer (after four rings) an incoming call, play OGM, detect whether the call is a voice or fax and then route to the fax if needed. That works fine. It’s just that with the Brother the caller ID no longer works which is also important for the business.

I have talked to the phone company (Qwest) and they have performed a remote test on the line and say it is working fine. They said that I should call their business office and order a 'home run' filter. They didn’t seem to be able to say if that was different from a DSL filter.

I have found forums that discuss an incoming line filter called POTS (plain old telephone system). These appear to be DSL and analog routing devices on the inbound line. Are these different or better than a standard DSL line filter?

Do I need a ring amplifier to increase the voltage or amperage on the line to overcome what might be high impedance in the Brother?

I plugged another caller ID capable Radio Shack phone in instead of the Motorola and the Caller ID works. It looks like the Motorola is not compatible. Do I need to buy another phone now that I bought a Brother Printer / fax?

Posted by on

  • Tony Jan 11, 2009

    I bought a new phone AT&T 2 line. The caller ID works fine with this one. The Motorola MD 7091 had problems with ringing L2 when talking on L1 when first purchased and a tech helped change a hidden setting and that may have caused the Caller ID problem when downstream from the new Brother printer.

  • Anonymous Mar 11, 2009

    caller id shows on my brother 8680 dn but does not show on uniden telephone display.



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Posted on Jan 02, 2017

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SOURCE: Fax problem

If the wall jack has a dial tone, disconnect the telephone line from the telephone and connect it to the jack on the FAX/MFC labeled LINE. Make sure the line cord is connected from the jack on the FAX/MFC labeled LINE directly to the wall jack. Press the Hook or Speaker Phone key or pick up the external telephone handset and listen for a dial tone.If there is still no dial tone, your machine may require service.
Click the link below to spot the nearest service center....

Posted on Oct 11, 2007

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SOURCE: Brother MFC-5440CN Printer Problem

If this only happens when you are copying.

1. Your scanner glass is dirty. Open the lid, use windex to clean the flatbed. Look on the left side. You should see a strip of glass, with the scanner sitting under it. This strip is used when the document feed is being used. Make sure it is clean. Most common problem is getting a little whiteout or the sticky residue from scotch tape on this glass, which causes lines down your copies.

Clean it with alcohol which will dissolve the sticky stuff and the whiteout.

If this does not solve the problem, the CCD scanner in your machine might be going bad.

Posted on Dec 30, 2007

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SOURCE: Brother 4100e Fax Problem - Caller ID won't work with Fax Machine

Usually, fax machines don't have caller ID capability.. If the sender's fax number appears on the faxes you receive, it's just that they have programmed it into their fax machine as a header.

Posted on Sep 12, 2008

  • 4041 Answers

SOURCE: Brother printer not printing correctly

Hi There
If it been not used for a long time then it will be the heads are sryed up need a good clean out and a realy good clean.


Usage of compatible ink and leave the printer idle too long may cause printhead clogging
What should you do if you get this problem. Relax; you may recover the printhead by unclogging it. Follow these steps to unclog the printhead

1. Right click in the printer driver name
2. Select Properties menu
3. Click Maintenance tab
4. Click on cleaning sign for regular cleaning. Perform this up to 3 times.
5. If this does not work, perform Deep Cleaning

And if that not work

Some times it needs a good clean up but this is up to you if you want to do this,
But after you done this prime the printer so it gets the inks back in the heads, it may take a little time for the inks to work.


There is fluid cleaner for this but I can never find any in the shops the only ones I seen is when they sell them in Tesco but they come in with the ink refill bottles so I just use worm water by it self on a cloth and dabbing on the heads to clean them, it will not harm the heads but not to much water.

Some heads are on the inks them self but some have them inside the printer so I not know your printer so if the heads are inside you need to get them out you may find that some heads will just clip out put some need to be unscrewed so you got to know how they come out so be careful and not push to hard on them, if the heads are on the ink then it is a easy job to clean them,
It worth a try it worked for me more than ones.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on Mar 14, 2010

  • 2022 Answers

SOURCE: I have a brother MFC-7430 all-in-one - Fax won't work

Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!
Hope this helps. Please rate my response.

Posted on Mar 16, 2010

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