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Try this: press and hold the ON button for 45+ seconds WITHOUT the batteries. Then put new batteries in. It worked for me. I bought a second unit at the thrift store and thought it was broken until I tried that. Works just fine now.
The ac adaptor has to be set to the correct voltage , there should be a small adjuster on the mains plug. 1.5v for each battery ( regardless of battery size ); so 6v for a 4 battery , 9v for 6 battery , etc.
Sounds like the contacts on the games need to be cleaned. On the game cartridge, push back the little cover and clean the gold colored contacts on both sides. I use a cotton ball or q-tip with alcohol on it. Let it dry before you put it back in the v.smile.
Our daughter got one last christmas, after 6 months or so, it has stopped working. It was a present from grandama and I don't think it has a warranty, certainly no receipt can be found. It's very dissapointing and I have heard from other parents who bought this V-Smile that theirs just stopped working too for no reason. We thought it was the batteries, so kept buying more, then we got the adaptor, still won't work. Now and then it works, but not often.
There is a defect in there line of manfacture alot of there v smiles had to be sent back . there is no way of fixing them it will have to be repalced and not promissing it will fix the problem as it will probably happen again as there line is faulty i would box it back up return it back to the shop with your docket and get a refund and buy your daughter some thing else.