Question about Vtech V.Smile Pocket

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V-smile quite working

V-smile will not come back on at all this is our second one and both have stopped working

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  • thegreek1 Jan 12, 2009

    My Granddaughter V. Smile Pocket Learning System will not turn on. Who do we send this product back to for repairs or replacement.


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Try taking off the battery cover and poking a pin in the tiny hole under the lid with a straight pin, it will reset it.

Posted on Jan 24, 2009

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It just stopped working one day. We put new

ur best bet would be call the company who sold it to u and ask them to explain why it wont work

Mar 04, 2010 | Vtech V.Smile Pocket

2 Answers

My childs vsmile switched on but then switched itselfs off,changed the batteries & it worked for a few seconds then switched off again & will not switch on.

Try this: press and hold the ON button for 45+ seconds WITHOUT the batteries. Then put new batteries in. It worked for me. I bought a second unit at the thrift store and thought it was broken until I tried that. Works just fine now.

Jan 06, 2010 | Vtech V.Smile TV Learning System

1 Answer

My daughters v. smile will not turn on

The ac adaptor has to be set to the correct voltage , there should be a small adjuster on the mains plug.
1.5v for each battery ( regardless of battery size ); so 6v for a 4 battery , 9v for 6 battery , etc.

Oct 15, 2009 | Vtech V.Smile TV Learning System (Pink)

1 Answer

V-smile stopped turning on

unplug everything take out the batteries and hold down the reset butten in back and if that does'nt work call help line at this number 1-800-521-2010. hope this helps

Jul 30, 2009 | Vtech V.Smile Adapter

1 Answer

Various Smartridges stopped working

You may need to inspect the inside of the cartridge slot for dust/dirt - swab it with a tiny amount of cleaning alcohol and see if you get better results.

Jan 03, 2009 | Vtech V.Smile TV Learning System

1 Answer

My v smile want come on

Hi I'm Ryan, check to see if it has a reset, my kids have one and the portables. One of the portables stopped working and it was a simple push of the reset button.

Dec 29, 2008 | Vtech V.Smile TV Learning System

1 Answer

My V.Smile powers on for a split second then goes blank no power

I has the same problem. I went to Walmart and baught the power plug for it for $10 and now I have no problems with it. So we can don't have to use batteries anymore. I totally recommend it.

Dec 26, 2008 | Vtech V.Smile TV Learning System

1 Answer

My daughter v smile pocket does not work

Sounds like the contacts on the games need to be cleaned. On the game cartridge, push back the little cover and clean the gold colored contacts on both sides. I use a cotton ball or q-tip with alcohol on it. Let it dry before you put it back in the

Dec 09, 2008 | Vtech V.Smile Pocket Pink Electronic...

2 Answers

V-smile crashed

Our daughter got one last christmas, after 6 months or so, it has stopped working. It was a present from grandama and I don't think it has a warranty, certainly no receipt can be found. It's very dissapointing and I have heard from other parents who bought this V-Smile that theirs just stopped working too for no reason. We thought it was the batteries, so kept buying more, then we got the adaptor, still won't work. Now and then it works, but not often.

Jun 11, 2008 | Vtech V.Smile Adapter

1 Answer


There is a defect in there line of manfacture alot of there v smiles had to be sent back . there is no way of fixing them it will have to be repalced and not promissing it will fix the problem as it will probably happen again as there line is faulty i would box it back up return it back to the shop with your docket and get a refund and buy your daughter some thing else.

Jun 10, 2008 | Vtech V.Smile Adapter

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