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hi,
you don't mentioned the model of the camera,nevertheless I think you are using a D S L R model, if so there may be the contacts of the either side is obstructing with corrosion or dirt, clean the both contacts with cleaning agent, connect with cam test it.
Turn off your camera, take out the battery, remove your lens, check for obstructions on glass and connections, replace lens. put in battery, then turn on camera. you should be set.
The sensor or logic board in the camera must be fooled, or one of them is defect.
When removing and reinserting the battery does not change this, contact a Canon certified repair centre and ask what it will cost to repair this error. Then decide if you want to spend that money for repair or as a start for a new camera.
Chances are something is blocking the lens. It could be a lens cap, or your finger, or even a grain of dust or sand.
Here's the best first course of action: 1. Turn off the camera 2. Blow sharply into the areas around the lens/lens cap. 3. Turn it on again and see if that resolves the problem. Be sure nothing is physically obstructing the lens. (No lens cap, no finger, etc.) 4. If blowing doesn't work, try using a can of compressed air like you would buy at an office supply store, and blow out the area around the lens and lens housing. Chances are, if nothing was obstructing the lens that you could see, it might be a bit of dust or sand. Even a little sand can totally screw up the lens and keep it from moving in or out. 5. If this doesn't work, you should take your camera to a camera shop and have it professionally inspected and cleaned. Check out how much this will cost, though, before you do -- it might not make sense to pay what they want to charge, versus just buying a new camera.
"Lens obstructed, remove lens cap." This is the message the camera states. My camera does the same thing. It is refurbished. The camera was only used a couple of times and the problem started just as the 90 day warranty ran out. I suspect this is a common problem and these cameras should have been thrown away instead of selling them. It seems that it is not a " stuck lens problem".It seems to be an electronic problem rather then a mechanical one. Has anyone fixed this issue? Has anyone contacted Kodak for a price?
Unfortunately, many cameras that fall prey to lens error problems (Lens obstructed on Kodak's) can only be corrected by professional repair. But, here are some troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.
The self test is failing due to a possible mechanical obstruction in the lens gears. To prevent breaking the lens the camera will turn off. Time to get the lens mechanism fixed by a qualified camera tech.
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