Question about DISH Network IR Remote Control

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My dish remote don't work and i can't get the system info screen to come up

Only the volume and the power button works

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1 Answer

  • Official Brand Answer
  • 263 Answers

Dmack409,

It sounds like the remote just needs to be readdressed. There are a few ways to access the system information screen. One option would be to press the 'Sys Info' button on the front of the receiver if it is available. If it isn't, power the receiver into standby mode, then press the up arrow on the receiver.

Once you're on the system information screen, you can address the remote! Let me know if you need the steps to do that.

Tommy Faust
DISH Social Media Representative

Posted on Dec 01, 2012

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Posted on Jan 02, 2017

  • 336 Answers

SOURCE: dish network remote stopped working for on and off and volume

First before trying to repair the remote lets try to just reprogram it. The easiest way to do this is to do a search. 1st Turn the tv on, then on the remote press and hold the tv button until it flashes. Next press the tv power button. Next press the up arrow button slowly until the tv turns off. Then hit the # key. Now if you pressed the up arrow to many times and the tv doesn't respond to the remote just start the process over, except using the up arrow use the down. You may have to push the up arrow button many times before it finds the code. The batteries usually last quite a while since there are 4 of them. If this doesn't work call 1-800-333-dish they will either send out a tech or just mail you a new one. If you have the user guide for the 722 the instructions to do this are on page 82.

Posted on Sep 16, 2009

  • 512 Answers

SOURCE: Using dish network remote to control volume on Bose 123 system

go here "http://www.dishnetwork.com/support/documents/receivers/default.aspx" to find your remote, then look at the literature to see if Bose is listed or for the code scanning for your remote. good luck!

Posted on Feb 22, 2009

  • 374 Answers

SOURCE: only VCR button lights when I hit power

OKAY IF YOU NEED ASSISTANCE PROGRAMMING THE NEW REMOTE TO THE TV OR RECEIVER LET ME KNOW. THANKS FOR USING FIX YA AND FOR ALL CAPS.

Posted on Apr 20, 2009

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SOURCE: Bell/Dish IR Remote won't work.

U must follow exact what the instructions say.
Ucan't skip the numbers,it the digital ID codes.

Posted on Aug 16, 2009

raycalo
  • 358 Answers

SOURCE: my dish remote for my new vizio tv only works

judileighahl,

If you have replaced batteries and had a new remote sent out to you, either the Vizio TV is emitting an IR signal that is interfering with the remote IR signal to the receiver. To test if the TV is emitting interference, is it possible for you to turn the receiver in a direction away from the TV and see if the remote will work? If it does work after moving the receiver, that indicates interference from the TV. If it doesn't change the situation, you might check for other interference from other components (florescent lights, etc.). I hope this helps.

Ray Calo
DISH Network - Executive Offices

Posted on Jan 14, 2011

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1 Answer

On tv 2 the remote controls the volume and power but will not change channels or do anything else. went to system info in tv 1, pressed sat and power. This did not help. Batteries are new.


Hey, Jane!

I can definitely help you with this. Go to the System Info screen like before, but on the TV2 remote press the 'Record button and see if the number in 'Secondary Remote Address' changes. If it doesn't, let me know here, and I will assist you in programming it!

Tommy Faust
DISH Social Media Representative

Nov 07, 2012 | DISH Network IR Remote Control

1 Answer

Second remote won't work


DISH here, hi Tom! I ran across your post and would like to help with the solution. First we need to make sure the receiver is on Dual Mode. On the front of the receiver under Mode' make sure the light is on Dual also make sure the remote that's not currently working is on SAT mode. You can check this by trying to change channels using the remote and making sure the SAT button is the only that light up at the top. If both of this procedures do not work, we will need to address the remote to the receiver. To address the remote to the receiver: bring the remote to the t.v one localtion which is where the receiver itself is, by using remote number on press menu twice, a screen called System Info should appear on the screen. Once you have accessed the System Info screen, toward the bottom of the screen there should be something that says Remote address one and two and each will have a white box next to them with a number in it. Then grab the remote that's not working and press and hold the SAT button until all the light at the top light up, release the button and enter the the number 15 followed by the pound key (15#) after this press the record button 3 times. Verify that the number that was in Secondary Remote Address is now showing 15. Now, using remote one select cancel out of the System Info screen. If you have any issues please feel free to email me at kimberly.escobar@dish.com

Feb 29, 2012 | DISH Network IR Remote Control

1 Answer

How do i sync my ir Dish Satellite remote so my Sony NSG-MR1 remote will work for Dish


Here are the directions to do so:

1. Hold down the clear TV button on the top of the remote until all lights light up
2. Put in a three digit code (provided below)
3. Press the # (POUND) button
4. Try the TV power and the volume. If both of these don't work, try another code.

500
000

Becki Barned
DISH Network
Customer Service

Oct 25, 2011 | Sony Nsgmr1 Remote Control

1 Answer

The number 2 remote control do not work the remote


ramoshummer,

I would need more information to provide you a specific resolution, but below I have included basic steps to programming your remote to both your TV and your DISH Network receiver.

Link for codes if needed: http://www.dishnetwork.com/SupportSection/remote-setup

Addressing Remote to TV:

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #. The TV button should flash 3 times.
4.) Try functions (Volume, Power, etc..) and see if working.
5.) If no function, repeat steps 1-4 with another code.

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if works.

If those don't solve your problem or you're experiencing a different issue let me know here or at thomas.faust@dishnetwork.com and I will check it out!

Tommy Faust
DISH Network

Sep 08, 2011 | DISH Network IR Remote Control

1 Answer

Cannot program Dish IR remote l03602


adeline_roll

You didn't specify if you are trying to program the remote to your TV or receiver. Is it a replacement remote or did it just quit working? I have provided instructions on how to program to your TV or receiver.

Address to receiver:
Remote: All Other Remotes
  1. Go to System Info screen (depending on receiver - press System Info button on receiver panel or pull smart card out till System Info screen appears on TV screen).
  2. Hold down the SAT button until all mode lights light up.
  3. Enter a number between 1 and 15 using the numeric keypad on the remote.
  4. Press the pound (#) button.
  5. Once the SAT button blinks three times, press record. Note: If successful, the number selected in step 3 will appear in the System Info screen under Remote Address.
Remote: Basic Remote (Television Only)
  1. Turn the Television On.
  2. Press and hold the TV Power button for three seconds until the LED flashes.
  3. Press and release the TV Power button.
  4. Press and release the Up or Down Arrow on the remote until the television turns off.
  5. After the television turns off, press and release the OK button.
  6. Test functionality with the TV.
  7. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.
Please let me know if you have any other questions or problems. Thanks.

Ray Calo
DISH Internet Response Team

Jun 23, 2011 | DISH Network IR Remote Control

1 Answer

My bell remote is not working. i changed the batteries but no luck.


Hello, this sounds like you have a problem with your DISH remote. If you are, here are some steps to get it working. The first set of steps is to get it working with the tv, the second for getting it working on your receiver.

TV:
1. Hold down the Clear TV button until all lights at the top of the remote light up
2. Press the red TV POWER button
3. Press and release the up arrow on the remote about once a second until the tv turns off.
4. When it turns off, press the # (Pound) button
5. Try powering the tv on/off, and try the volume. If one or more of these functions do not work, start over at step 1 again.

RECEIVER:
1. Go to System Info Screen
2. Press and release the SAT button on the remote one time
3. Press the black and red record button 3 times.
4. The number next to the remote address should change.


Becki Barned
DISH Network Customer Service

Feb 09, 2011 | DISH Network 32 Ir 137180 Remote 5900 3100...

1 Answer

Can not get my dish network dual remote to work my 2nd tv. Shows blue light on receiver


Hello, Matt with DISH Network here. Make sure theremote is in satellite mode by pressing the "SAT" button one time inthe top left of the remote. If the remote is still not working, get to the system info screen by (this is at TV1) pressing the power on the front of the receiver, followed by the channel "up" button. When system info is on your screen, on the remote that is not working, pressthe "SAT" button one time, and then press the "record"button three times. Try pressing select on your remote an it ideallyshould be working. Hope this helps.

Jan 03, 2011 | DISH Network IR Remote Control

1 Answer

We purchaed a new LCD tv and now our Dish Network receiver does not work with the remote. The Ttv works fine with te remote but not the receiver.


Hello Haley_cb, this is Cheri Torres with DISH Network customer service. I came across your post and wanted to see if I could be of some assistance. There are a few steps you can walk through to get your DISH remote addressed to your receiver again. First you want to make sure you DISH remote is in SAT mode, you can insure this by pressing the SAT button at the top left of your remote. If you have insured this, here are some instructions on how to address your DISH remote to your receiver again. If you have any further questions or concerns feel free to post back here or you can also email me at Cheri.Torres@Dishnetwork.com.

  1. Go to System Info scree. You can do this by pressing the system info button on the front of your DISH Network receiver box. Another way to get into the system info screen is by pressing the power button once and then the up arrow button once on the front of your receiver. If both options do not work you can try opening the smart card door on the left side of the receiver and pulling out the smart card.
  2. Once you are in the system info screen, hold down the SAT button until all mode lights light up.
  3. Enter a number between 1 and 15 using the numeric keypad on the remote.
  4. Press the pound (#) button
  5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

Dec 09, 2010 | DISH Network IR Remote Control

1 Answer

Can't use remote to change dish channels batteries are working fine


Hello my name is Michael Hurst with DISH Network. Sounds like your remote may need to be reprogrammed to the DISH receiver. You can press the Menu button on the receiver and that will get you to the System Info screen. Once you have this screen then press and hold Sat button until all the buttons on top of the remote flash red. Let go of the Sat button and pick a number between 1-15. Once the number is selected then press # and then Record. Watch the remote code number on the System Info screen. If this doesn't work then unplug the reciever from power outlet for 10 seconds and perform the step again.

Jul 03, 2010 | DISH Network IR Remote Control

1 Answer

Ok.. the remote has been set to my tv and cuts it on and off. the volume works but when i select the SAT button it does not bring up the menu schedule to browse the channels? The tv I'm trying to figure...


Hey there, Cheri Torres with DISH Network Customer Service.I came across your post recently and wanted to see if I could help. It soundslike your remote is going to need to be readdressed to the DISH Networkreceiver box. You will first need to take your TV2 remote to the TV1 location.I will list here for you the steps on readdressing the DISH Network remotecontrol. I hope you find these instructions useful and if you have any furtherquestions or concerns feel free to post back here or email me at Cheri.Torres@Dishnetwork.com.:)
Instructions for addressing the remote to the receiver.

  1. Go to System Info screen. You can do this by either pressing the system info button on the front of the receiver box or by pressing the power button then press the channel up button once.
  2. Once you are in the system info screen you will see primary remote address(TV1) and secondary remote address(TV2). For your particular scenario you will want to change the secondary remote address number.
  3. Hold down the SAT button until all mode lights light up.
  4. Enter a number between 1 and 15 using the numeric keypad on the remote.
  5. Press the pound (#) button
  6. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 4 will appear in the System Info screen under Remote Address.

Jan 02, 2010 | DISH Network 135899 Remote Control

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