Question about Dyson DC25 All Floors Bagless Upright Vacuum

1 Answer

Wand wont come up

The wand will pull up but the hose section won't follow

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dyson Master
  • 18,392 Answers

Untwist the plastic hose

Posted on Nov 30, 2012

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Vacuum Guru
  • 78 Answers

SOURCE: My Dyson DC07 vacuum works

Hi there, it sounds like you have a blockage in the hose. I have made a video to show you how to get the hose off and linked it to this answer. It is possible to split the hose in places trying to get the blockage out so try not to be rough. If you do damage the hose you will need to buy a new DC07 hose it is a waste of time trying to repair. If this was a helpful answer please take a moment to rate it or leave a testimonial.

Posted on Feb 24, 2011

Ironfist109
  • 3018 Answers

SOURCE: my dyson vacuum won' t transfer vacuum to the

  • Well you need to find out where the blockage is coming from.
  1. First place to check is the wand and hose. To do this you want to push back on the wand cap and pull the metal tube from the inside upwards until the wand handle and the hose pull away from the vacuum. And to separate the wand from the handle hose you need to press the red button to release it that is located on the wand handle and separate the wand and hos (see picture.
  2. Now turn the vacuum on and see if there is suction. If there is suction. If the is suction then you need to clear the blockage form the wand and or hose.
  3. If not the see comments below picture.


ironfist109_28.gif
  • The problem could also be from the brush bar. To check this please go to this link and watch the small instructional video. http://www.dyson.com/support/help.asp?article=1515&product=DC18-ALLFLOORSHSN
  • Make sure the dirt container is cleaned out good too.
  • Make sure there are no major rips or tears in the hose either.
  • One of these is your problem and it can happen from time to time from vacuuming over something unintended. Unclog it using the tips I provided and you will be goo to go.
  • Hope this helps and thank you for using FixYa.

Regards, Tony

Posted on Jun 13, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I can pull the wand

    Hi there,

    The wand on your Dyson is designed to retract into the hose automatically when you replace it on the cleaner's main body. You can see how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

    http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf

    You do not need to use any additional tools to retract the wand.

    If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Aug 22, 2011

    Add Your Answer

    Uploading: 0%

    my-video-file.mp4

    Complete. Click "Add" to insert your video. Add

    ×

    Loading...
    Loading...

    Related Questions:

    1 Answer

    Dc07dyson wand stuck in hose


    Hi Edwin,

    I'm sorry to hear you're having difficulties with your DC07. If the wand won't extend from the hose, a blockage in the hose or U-bend may be jamming it it place. To check for this, please follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=122&product=DC07-SY-HEPA_US

    If the hose and U-bend appear to be free of blockages, I'd encourage you to get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call so we can run through some troubleshooting checks over the phone with you.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jan 26, 2012 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Why wont the wand pull out from my Dyson DC 14?


    Hi there,

    I'm sorry to hear you're having difficulties removing the wand from your DC14. The unusual resistance may be due to a blockage in the hose or U-bend jamming the wand in place. To check everything is correct with your machine, please follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=666&product=DC14-ANIMAL_US

    If you've checked the U-bend is free of blockages but are still unable to remove the wand, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide further assistance to help you resolve this.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Dec 15, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    I have a DC27 and the extension hose that pulls up for cleaning higher places is stuck. I can pull it up about 4 or 5 inches and it will not come any further. Is there an easy solution to this?


    Hi there,

    Sorry to hear you're having difficulties with your DC27. If the wand seems to be jammed, you should be able to free it by following these steps:

    • Pull up wand as far as it will go
    • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the cleaner
    • Holding the loose section of hose to the side, pull the hose release tab to detach the end of the hose from the cleaner
    • Allow any twists in the hose to straighten themselves out, and check for any blockages in the hose which may be preventing the wand from extending
    You should now be able to pull the wand out to it's fullest extent, allowing it to detach from the cleaner. Once you've reattached the hose to the base of the cleaner, you should find the problem is resolved and the wand and hose can be used as normal.

    If you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 20, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...


    Hi there,

    Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

    • Pull the wand up as far as it will go
    • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
    • Grip the section of loose hose and pull it away from the cleaner
    • Holding the loose section of hose out of the way, pull the hose release tab
    • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
    • Reattach hose to cleaner
    You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 01, 2011 | Dyson DC27 Bagless Upright Vacuum

    1 Answer

    When I go to pull out the extension hose it sticks and is a pain. I can eventually get the tube to extended out but it takes pulling the hose down one section at a time.


    Hi there,

    Sorry to hear you're having difficulties with your DC25 hose. If the wand takes a lot of force to remove, it's likely that the hose was twisted when you replaced it on the cleaner after the last time you used it.

    It's simple to resolve - please follow the steps shown in the video embedded below. If you need any further help, please get in touch with us directly so one of our experts can run through some troubleshooting steps over the phone with you. You can call free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 30, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    How do you disengage the wand, it is stuck? Can not pull it out.


    Hi there,

    Sorry to hear you're having difficulties with your DC28. If you're having trouble removing the wand, the hose may have been twisted the last time you replaced the wand on the cleaner after use. To release it, try following these simple steps:
    • Pull up the wand as far as it will go
    • With the rear of the cleaner facing you, follow the hose down to its base, then stretch the loose section of hose away from the cleaner
    • Pull the hose release tab to detach the base of the hose from the cleaner
    • Allow the hose to untwist itself
    • Reattach the hose to the cleaner
    You should find that by detaching the hose and allowing it to straighten itself, the wand is able to move freely. However, if you're unable to do this, please get in touch with us directly so we can help you further. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 27, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    I have a Dyson Animal DC28 and the wand won't pull out. This has just happened out of the blue - I was using it with no trouble up to now. I pull up and it just gets stuck. Any help would be...


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28 Animal. From what you've described, it sounds as though the hose may have been twisted the last time you replaced the wand on the machine. This is easy to resolve by following these steps:
    • Extend the wand upwards as far as possible
    • With the rear of the cleaner facing you, follow the hose down to where it attaches to the cleaner
    • Whilst stretching the loose section of hose away from the cleaner, pull the hose release tab to detach the base of the hose from the cleaner
    • Allow the hose to untwist itself
    You should now be able to pull the wand out to it's fullest extent, removing it from the cleaner. Once you've done this, simply reattach the lower end of the hose to the cleaner.

    If you have any further questions, or if you'd prefer someone to talk you through this process, you can call us free on 1866MYDYSON.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Jun 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

    2 Answers

    I cannot pull out the wand...appears to be stuck


    Hi there,

    Sorry to hear you're having a problem with your DC27. A jammed wand is easy to rectify by following these simple steps:

    • Pull the wand up as far as it will go
    • Locate base of hose on rear of machine and pull hose away from the machine
    • Pull hose release tab, and pull the hose away from the machine to untwist it
    • Reattach hose to machine
    You should untwisting the hose frees the wand, allowing unrestricted motion. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you.

    Kind regards,

    Jack
    Dyson Customer Service

    Sep 11, 2010 | Dyson DC27 Bagless Upright Vacuum

    6 Answers

    Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


    My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

    Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

    Not finding what you are looking for?
    Dyson DC25 All Floors Bagless Upright Vacuum Logo

    Related Topics:

    26 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Dyson Vacuums Experts

    AskDyson
    AskDyson

    Level 3 Expert

    2572 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18392 Answers

    Nick Olsen

    Level 2 Expert

    183 Answers

    Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...