Question about Wacom Cintiq 21UX (CINTIQ21UXNR)

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Cintiq 21ux pen stopped responding no longer functions as mouse or pen

Pen stopped working in middle of photoshop drawing. tried reinstalling fron disc, downloaded new driver from wacom site, pen still MIA

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My Wacom Intuos3 tablet won't switch into pen mode

I had the same problem with my Intuos3 on Vista. Tech support suggested the following.

Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.

Everything works fine now.

Posted on Aug 14, 2008

  • 3 Answers

SOURCE: Wacom Bamboo Fun-pen tip problem

Try replacing the nib. You should have three extras in your box.

Posted on Apr 05, 2009

  • 2 Answers

SOURCE: Wacom Intuos 3 Pen Pressure Problem

close the program, and reopen it WITH the pen (not the mouse).

Posted on May 28, 2009

  • 1 Answer

SOURCE: pen pressure stopped working in photoshop

This has happened to me before, and I don't know any surefire way to fix it, but this usually helps--

First, try closing down photoshop and reopening it. Then the pressure should work.
If that doesn't work, do it over again but when you start drawing, try doing so on a new file. If it's STILL not working, my last suggestion is restarting the computer and trying again. I can usually get it working, but I'm not sure how exactly it happens XD;

Posted on Aug 04, 2009

  • 1 Answer

SOURCE: Wacom bamboo pen doesn't work it doesn't move the cursor

Go to This website and post the same question http://forum.wacom.eu/viewtopic.php?f=9

Posted on May 05, 2011

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cant help but think this may well be a graphics issue ... is your graphics card overheating at all or behaving strange in any other program? Perhaps go into your graphics settings and restore defaults may work...???

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1 Answer

When I am drawing/painting in Photoshop on my Cintiq 21UX, every now-and-then (quite often, actually) something weird happens that makes a single stroke result in a stroke that looks like multiple strokes...


Try updating or reinstalling the driver for your pen tablet. Also try cleaning the tip of the pen and also the slate. By the way, don't use alchohol to clean it. Use recommended cleaning solutions like the ones used for LCD monitors.

Hope this helps! :D

Sep 08, 2010 | Wacom Cintiq 21UX (CINTIQ21UXNR)

1 Answer

When I use my 21ux everything is slow and the pen touching the screen stops most times


Really the problem is you need to get a faster computer.
Once you do that, you can actually make the 21ux respond ultra fast by going to the Wacom Tablet properties program, then select "Functions" next to "Tool".
In the "Express Keys" tab that appears, the 3rd one down by default should say "Precision Mode..."
Open that (by clicking it, then again on the menu that appears) and move the Precision slider to ULTRA FINE.
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Its available with the latest Wacom tablet drivers (6.1.6-7)

Apr 05, 2010 | Wacom Cintiq 21UX (CINTIQ21UXNR)

1 Answer

Photoshop cs4 pen pressure not working. Windows xp. Have the latest photoshop update and Wacom tablet update. running Cintiq. Have tried reinstalling tablet and photoshop...did not fix issue. ...


In photoshop, press F5 to bring up your brush control window. Under shape dynamics and other dynamics and any other brush attributes you wish to control with your pen, make sure that control is set to "pen pressure" in the drop down menu. Hope that fixes it for ya.

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i found a button that switches the pens location, it says display toggle in the wacom properties, idk when i click it it switches back to the right position try pressing all your buttons or put your settings to default and try the buttons

Nov 15, 2009 | Wacom Cintiq 21UX (CINTIQ21UXNR)

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My Cintiq 21ux is not recognized as a 2nd monitor it just works as a huge wacom tablet with a black screen.It recognizes the pen as a mouse on my other monitor I get the same message No /sync /go to...


HI, I've had a similar problem. This solved it for me. Connect the cintiq first to a dvi to vga adapter, then connect that to apples vga to mini display port adapter.

worked for me so I'll keep my fingers crossed for you.

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try downloading the latest driver from genius.com under products  go to tablets..then downloads.. you will find several drivers ..download the appropriate driver and it will work 
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