Question about Kodak Office Equipment & Supplies
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Posted on Jan 02, 2017
Unfortunately, the only way to possible fix this error is to get the printhead out and reseat it. You can do that by removing the ink cartridges. Right above where the black ink cartridge was, at the top left hand corner of the printhead, if you push up towards the ceiling there should be a button that releases the printhead. You should now be able to tilt the printhead forward and pull it out of the printer. Reseat the printhead by putting it back in the printer and pushing straight back on the back wall of the printhead. It should snap into place. Replace the ink cartridges and close the printer. If the error clears, download the newest firmware from kodak.com so this never happens again.
If these steps do not clear the error however, call Kodak AiO tech support at 1800 421 6699 to get a new printhead.
Posted on Jul 21, 2008
you need to lift printer front access door , take both ink cartridges out,
the carrier (black piece) is called printhead.
When you see carefully at the center , there is a gray latch. you need to "pull it up", it will release the printhead.
Posted on Jun 13, 2009
I had my esp3 stop printing black also. I bought new cartridges even tho' I knew the ones in the printer were at least half full. Still not printing black. I finally called Kodak support and got a tech who was the first tech from India who could speak English well. He was very helpfull but in the end he told me he would send me the printer head because that was the problem. My printer was not used for about a month and the head dried up. The tech said that printer must be used about twice a week and the best way was to print the test by using the 'Scan' and 'Copy' at the same time. There was no sense telling the tech this is a huge flaw in the printer as he must have been hearing this for a long time. After I received the new printer head it prints fine. This is an absolutely huge flaw in this printer. If they can't make a different style of head for this printer these will stop being used................. So if you have the ESP3 (I don't know about the other models) and don't use it often the head will dry up and you can't clean it (according to the tech I talked to). Kodak should send these free for the life of the machine in my opinion.
Posted on Aug 08, 2009
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