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GE Microwave keypad partially working

The keypad Time cook button, numbers 1 and 2 and the clock button do not function. Everything else works well. There are no error messages.

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  • Microwave Ovens Master
  • 9,047 Answers

You have a failing membrane keypad.

On some models you can order just the membrane keypad. It's more work, but it's cheaper.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

On other models, you have to order the control panel frame which comes with a new keypad already on it.

A YouTube video showing how to remove a typical over the range control panel assembly in under 5 minutes, is here.

GE Microwave keypad partially working - 40716d4.jpg

Some connectors have a lock.

positivelock.jpg
You can order GE parts from Sears hGE Microwave keypad partially working - image-4235112-10659157//i.fixya.net/uploads/images/image-4235112-10659157" alt="image-4235112-10659157" class="h_mi" /> and the site should have helpful exploded views.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 01, 2012

  • 1 more comment 
  • travelightly Dec 03, 2012

    Thank you so much for the detailed suggestions. I have ordered a new keypad which should arrive in a week or so and will follow your instructions. I am hopeful that this will resolve it. I'll post my results. Thanks again!

  • travelightly Dec 21, 2012

    Well, we received and replaced the keypad. Unfortunately, it does not seem that the keypad was the problem as the microwave is still doing the same as before. Only the #3 button is functioning. No other buttons respond. So is it possibly the circuit board that goes under the keypad?

  • travelightly Dec 21, 2012

    Just to update, I find now that the Time Cook, Power level and Clock are the only buttons that will not function, so there was some improvement but I still cannot set a time to cook anything.

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6 Suggested Answers

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Posted on Jan 02, 2017

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catriver
  • 878 Answers

SOURCE: We own a GE Microwave jvm1653sh01

The first thing I would check would be the magnetron TCO (thermal cut-out). This is a little safety devise that protects the magnetron in the event of overheating. These can act up even without overheating. I believe the nuetral side of this TCO runs through the board, and therefore the flickering and shutdown. When the TCO cools, it resets. If it were the door switch, you would blow the fuse and wouldn't be able to set the time without changing the fuse. There are other cavity thermostats that could be the culprit but my quess is on the magnetron TCO. When working with microwaves always unplug the unit and discharge the capacitor. This is high voltage..Good Luck

Posted on Jun 12, 2006

MicrowaveSvc
  • 9047 Answers

SOURCE: G.E. Spacesaver Microwave - Keypad Won't Work

The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

You may have a problem with the keypad or the control unit (circuit board / smart board).

We repair these on a regular basis. Details and *critical* safety, disassembly, and troubleshooting info is at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk

Please write back with more details if you need further help.

Posted on Nov 22, 2007

MicrowaveSvc
  • 9047 Answers

SOURCE: LG 1925 Microwave suddenly stopped cooking, other functions work fine!

What you said about the the clock leads me to suggest that you first unplug it for a few minutes then plug it back in. It may just need a good reset. If you don't have your owner's manual you can download one here: http://www.lge.com/support/manual.jsp The mention of odor concerns me. It may just be a bit of food or grease on the waveguide cover, which is a small sheet or panel on the wall or ceiling of the cooking cavity, but it may indicate the failure of a part in the high voltage section. You may have an intermittent door switch. You can see some of my other responses for info on how to get our important text file that helps you diagnose and repair door switches and gives important safety tips.

Posted on Dec 11, 2006

MicrowaveSvc
  • 9047 Answers

SOURCE: sharps microwave

This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a problem on the control panel.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can probably find exploded views and order parts by entering your model number (R-520JKF) here at the Sears parts site.

The best place to order Sharp parts is Tritronics.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 21, 2008

  • 3 Answers

SOURCE: Emerson microwave, #MW8119SB, push start button to start cooking

Replace the fuse with a ceramic fuse from Home depot! costs less than $3 and it will fix the problem. I had all the same problems as everyone else, you name it my microwave had it! you must remember replace it with a ceramic fuse! not a glass one. I know people say its the switchboard and all that nonsence but I promise you, the fuse plays a majoe roll in the microwave not working properly. Even though it doesnt look broken, a junky fuse can cause your appliance to do very strange things. I replaced mine 6 months ago and it works like its fresh out of the box.

Posted on Apr 29, 2009

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From the description one of the door switches is defective, or a more serious problem has developed.

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HELLO.

This is the solution to reset your microwave.

1 Pressing the clock button will display the time. You can also use this to know what time it is while cooking.

1. Set the clock by pressing the "Clock" button.

2. Turning the dial on the GE sensor microwave oven will display the hour of the day. Once you have found the correct hour, press the dial in.

3. Again, turn the dial to set the minutes of the day. When this is completed, you will need to press the dial in again on the GE sensor microwave oven.

4. When the time and minutes are set, turn the dial again for a.m. or p.m. Then you will need to press the dial in to save the settings.

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Thanks.

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How to set microwave 50%


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How do you set the power level? The model number is: JVM1730DM1WW The serial number is: MM901698B


Assuming your touch pad is working properly, press Time Cook (for cooking) or Time Defrost (for defrosting) and then type in the length of time that you want the microwave to operate. Then press Power Level and type in a number from 1-10. Finally press Start. Depending on the GE microwave, the Power Level button may be above 2 or to the left of 0. (I've seen both keypad designs depending on when and where the microwave was manufactured.) If you press Power Level before setting the cooking time, the unit will reset when you press Time Cook or Time Defrost.

GE has the manuals for some of their microwaves on their site. See http://www.geappliances.com/service_and_support/literature/ and enter the model number in the search engine.

I hope this helps.

Cindy Wells

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GE Profile Microwave Model JEM31SA, intermittent problem with keypad going dead after cooking. Have to go out and flip breaker to reset. It prompts for clock set info and functions normally again after...


You're going to have to replace the keypad module and possible the control module (do the keypad first). You can try contacting these folks: http://www.appliancepartspros.com/search.aspx?model=jem31sa%20001%20ge%20spacemaker%20microwave
And see if they have a keypad for your unit. Depending on the age of your microwave, you may be best off replacing the whole microwave.

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Keypad number buttons not working on ge spacesaver microwave - auto program buttoms work?


Very angry. Fairly new, little-used Spacesaver Microwave [3][Clock][Surface Light] buttons now do not work. We never even press [3], just [1] and [2] to warm sandwiches.
Unplugged for an hour. Still not working. Everything else works. We never use anything else. Bad solder joint in circuit board or keypad?
Thank you.

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Microwave doesn't work


Sounds like you have a faulty control panel. I would use a meter and test the power from the control board to the magnetron and circuit board. Chances are the control panel is faulty

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Hi! the problem you have stated indicates that the magnetron its not functioning, check for busted fuse.

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I have an Emerson Microwave Oven MW8997W and cannot change the hour (time) on my clock. How do I change the clock? Debbie


If your keys do not work at all, you probably have a bad keypad, in which case I'd ask you to reply back. In the meantime:

SETTING THE CLOCK

When the microwave oven is plugged into an outlet,
the oven will display " 0:00 "

1. Press the CLOCK button; the hour digit will blink
and the clock indicator will light.

2. Press the number keys to set current hour.

3. Press the number keys to set current minute.

4. Press AM/PM to choose AM or PM.

5. Press the CLOCK button again; the display will
show the present time. After the clock has been set,
the time will appear with blinking colon, unless
the oven is cooking or defrosting.

You can actually download your owner's manual here

We're happy to help and we appreciate your thoughtful rating of our answer.

Mar 10, 2008 | Microwave Ovens

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