Andy Rohrbacher Posted on Jun 07, 2007

Help on philips 30gb gogear jukebox

When i go to turn on my mp3 player it says connect to computer and then the computer does not register connection

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Anonymous

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Posted on Jun 07, 2007

Anonymous

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Joined: May 30, 2007

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Need some more info, so have a few questions: Has it connected OK in the past or are you just recently connecting it to your computer? What kind of computer are you using? What is the operating system the computer runs? Did the cable come with the unit? Does the cable work on anything else OK?

Anonymous Jun 07, 2007

Did you follow the manual when you installed the HDD1630?

FYI, Here is the link to Philips support on the HDD1630, it has the manual, etc:
http://www.usasupport.philips.com/produc...

You must verify this, but I saw the Quickstart guide talks about a free helpdesk. I don't know how good they are so don't beat me up if they are no good! but here it is:

USA 1-888-744-5477, Free
Have ready: Date of Purchase, Model number and Serial number

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