I stated before I too started getting the F1 code when my machine was about 1 1/2 years old. Sears tech came out and replaced the Control Panel. Two weeks later when in the spin cycle the machine made a noise so loud it could be heard down the street. Sears tech came out and determined that it was a bad bearing. He ordered a new bearing and told me when it arrives to open the box and check to make sure it is not broken. He said they often arrive broken due to poor packing. It was delivered yesterday. I opened the box and it was broken. I had to call to have them order another one. I'm wondering how many boxes I will be opening to see broken bearings. This is crazy. I have this big box here with a broken bearing. The box is as big as a washer and they will not pick it up until the tech comes when I get a good one.
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YES! Serious problem...more annoying than anything else. Wait until your machine stops at the spin cycle and displays "F1" again. We just had a repair tech out today and received a quote of $384+ to fix/replace the circuit board.
Kenmore & Sears are fully aware of this problem and have issued a recall on a model that is one digit off of the model I have yet they will not do anything about this even though it is the same problem. These machines are huge dogs!
Yes, Sears repair just ordered one for mine. Entire tub due to bearings gone. Also just over 3 years old and ext warranty ran out in June. Final inspection before warranty was scheduled in June 2010. July the bearings are gone. Hmm wonder how they missed that? Anyway if you call for service, ask about the maintenence plan. Its way cheaper than labor and tub and u have another year for more issues with this piece of junk washer.
This type of issue may also be related the the water level switch. If the water level switch fails it can cause the washer to only spin slowly because the CCU thinks there is too much water in the machine.
If you need further assistance, let me know Regards, reg501
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
I had the same problem with it stopping mid cycle and lights flashing. Turns out all i needed to do was clean out the very clogged drain pump filter. it is located just behind the front kick panel. it unscrews and pulls right out. there was a nasty accumulation there. ran great afterwards.