Question about GE Profile : JVM3670BFBB 36" Over the RanMicrowave - Black

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Touchpad does not work any longer. Is there something to check, or is this a service call.

I have unplugged to power down, and still nothing when plugged back in. Display is on...no buttons work.

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  • GE Master
  • 9,047 Answers

You have a failing membrane keypad.

On some models you can order just the membrane keypad. It's more work, but it's cheaper.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

On other models, you have to order the control panel frame which comes with a new keypad already on it. This costs more, but it's an easy DIY job.

A YouTube video showing how to remove a typical over the range control panel assembly in under 5 minutes, is here.

Touchpad does not work any longer.  Is there somet - 40716d4.jpg

Some connectors have a lock.

positivelock.jpg
You can order GE parts from the Pros here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 01, 2012

  • Charlie Gardella Dec 03, 2012

    Thank you. I will look into trying this first. Great reply!

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Posted on Jan 17, 2010

fathitkf
  • 1871 Answers

SOURCE: touchpad is not working

Hello :

If touch pad has gotten wet, then allow to dry for several days. Avoid spraying cleaning liquid near touch pad.
Check for insect infestation. Insects (cockroaches most frequently) will appear under clear surface of touch pad or under readout window; they like the warmth of the circuit boards.
Place window mesh over vent to keep insects out.

good luck .

please rate !

Posted on Mar 29, 2010

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1. The touchpad and external mouse drivers should be able to work together. Just make sure that you have the touchpad enabled. To see if you have the touchpad enabled, hold the Fn key and press F9. The combination Fn-F9 locks and unlocks the touchpad. If pressing Fn-F9 once, twice, thrice does not seem to lock/unlock your touchpad.. then you might not have the Toshiba hotkeys working or enabled. So lets forget it and try step 2. If Fn-F9 solved your problem.. there you go !

Arrow The way it works is you have to keep holding Fn key and have to hit F9 once, that should lock the touchpad. Again if you keep holding Fn and hit F9 again, that should unlock it and so on..

2. Sometimes this solves the problem.. Do a power cycle of your computer.. i.e., unplug the AC.. take the battery out.. Plug the AC back in and try to turn computer ON with AC alone (i.e, leave the battery out and just start computer with AC power).. Once windows loads up and everything is fine, then turn system off. Unplug AC.. put battery back in.. Plug AC back in and restart computer.. All should be working now.. if not, keep reading..

3. Click on START>go to RUN>type devmgmt.msc

4. Now in the Device Manager, click on the + sign next to Mice and other pointing devices. Right click on each device listed under "Mice and other pointing devices" and Uninstall ALL the MOUSE Devices you see listed there..

attention Make sure you ONLY uninstall the Mouse devices and not ALL devices from Device Manager like your CD, Display etc.. Just uninstall the devices listed under Mice and Other pointing devices after you have clicked on the + sign to the left of it..

5.Install Drivers

6. In the page that came up saying Downloads ( All operating systems, All categories ), at the top drop the list Filter by Operating System and select Windows XP (I am assuming you have XP.. if you have another OS, select that instead).. then on the right of it, drop the list Filter by Category and select Touchpad.. then click on the button "Apply Filters"..

7. Now you just see two drivers listed..

09-30-2004 Toshiba Utility
Touchpad Toshiba Touchpad Enable/Disable Utility for Windows XP (v1.27.0.3; 09-24-2004; 5.34M)

06-15-2004 Driver
Touchpad Alps Touchpad Driver for Windows XP/2000 (v6.0.303.5; 05-26-2004; 2.43M)

Click on the Download link on the right.. Save them to your computer somewhere in a folder or desktop, where you can remember.. After the files are downloaded, double-click on the file.. Unzip.. then Run.. and it will install the driver..

8. Restart your computer.. Now the Touchpad should be working fine.. Try Fn-F9 combination.. i.e, keep holding Fn key and tap F9 once, twice to see if it locks/unlocks the touchpad..

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