Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Printer does not Communicate (connect) following Microsoft SP3

Dec 18th - installed service pack 3 for security update for HP computer
I have a Dell 962 all in one printer
Now get an error - does not communicate
I reinstalled the driver,
Check the cords
unconnected and reconnedted USB cable
The error report gives little information -
I have been having a communication error problem since I disconnected and reconnected my computer when I rearranged my furniture. I think it might be because it showed up on my screen as an intruder per my security system and I agreed to block it because I was unaware of the address it had. Now I don't know how top get reconnected. I've tried to reinstall it with a lot of problems after trying all the suggestions of disconnecting plugs,cables, etc.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 102 Answers

Try this, uninstall the printer drivers and shut down the system.
Disconnect the USB cable and restart the computer.
Once in windows reconnect the USB cable and let windows find the printer and install it.
If it asks for the CD insert it and follow the onscreen prompts.

Posted on Jan 11, 2009

  • rjwharris
    rjwharris Jan 11, 2009

    Also you should double check your security software to make sure the printer com line is no longer being blocked.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I can not login and the page will not load and email images will not download?


Microsoft have now dropped support for Windows XP, some users will no longer be able to login if they only have Service Pack 2, this is down to security upgrades that are not supported with this service pack.
In order to correct the problem you need to install Service Pack 3, as you can no longer do this through Windows/Microsoft Update you need to download it directly to your computer, use the link below to get SP3.
http://www.microsoft.com/en-gb/download/details.aspx?id=24

Nov 27, 2011 | Dell Inspiron 530s Desktop Computer

Tip

What Does It Mean When Support for My Operating System Ends?


Microsoft Support for Windows Vista (with no service packs installed) ended on April 13, 2010, while support for Windows XP (without Service Pack 3 installed) ended on July 13, 2010. Windows 2000 support ended on July 13, 2010 as well.
There is no Service Pack 3 for the 64-bit version of Windows XP. If you're running the 64-bit version of Windows XP with SP2, you have the latest service pack and will continue to be eligible for support and receive updates until April 8, 2014.
If you are still running a version of Windows where support has ended, it means that version of Windows will no longer receive any updates from the Windows Update or Microsoft Update site. These updates are generally provided for security reasons to help protect the PC from harmful viruses, spyware, malware, and other malicious software. Windows Update also provides new drivers for your hardware that can improve the reliability of Windows.
Hackers love to take a security vulnerability in Windows and exploit it to their advantage. So, if a vulnerability is found in Windows XP or Windows Vista and you are not running the latest service pack, you will not be protected and will be at risk.

How Can I Tell What Service Pack is Installed?
Follow these steps to discover what Service Pack is installed:
1) Click on the Start Button
2) Right-click on either My Computer or Computer (depending on your Windows version)
3) Click on Properties
On this window, it should tell you which version of Windows along with which service pack is installed). It should also tell you whether you are running a 32 bit or 64 bit version of Windows.

Where can I download the latest Service Pack for Windows?
For Windows XP, click on the following link to download Service Pack 3

For Windows XP Service Pack 3 info, click below :-
http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

For Windows XP Service Pack 3 download, click below :-
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4

For Windows Vista, click on the following link to download Service Pack 2

Windows Vista Service Pack 2 info, click below :-
http://windows.microsoft.com/en-us/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

Windows Vista Service Pack 2 download, click below :-
http://support.microsoft.com/kb/935791

on Oct 04, 2010 | Computers & Internet

1 Answer

Install windows xp3


I hope you mean SP3(Service Pack 3) on XP. Please follow these steps

Do one of the following:

  • If you downloaded SP3 from the website, to install it immediately, click Open or Run and follow the instructions on your screen. To install the program later, click Save and download the installation file to your computer. When you're ready to install the service pack, double-click the file.


  • If you're installing SP3 from the Service Pack 3 CD, insert the disc into your computer with your current version of Windows XP running, and the Software Update Installation Wizard should automatically appear. If this wizard doesn't appear, click Start, double-click My Computer, right-click your CD or DVD drive, and then click AutoPlay.


  1. On the Windows XP Service Pack 3 page, click Next.

  2. Follow the instructions that appear on your screen.

  3. After the installation is complete, click Finish to restart your computer.

  4. If you disabled your antivirus software, enable it again.

for more information check the Microsoft website..

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

May 10, 2011 | Computers & Internet

2 Answers

Keep getting stack overload. line 0


Your browser is corrupted, reinstall it.

Jul 11, 2010 | Dell Inspiron 1720 PC Notebook

2 Answers

I HAVE A 6 YEAR OLD DELL WITH SP 2. IS THAT THE LATEST UPGRADE?


Hi,

The latest service pake for XP is SP3, you can download and install it by performing a Microsoft Update by clicking on the the start menu and above where it says "All Programs" look for Windows/Microsoft Update.

Once SP3 is installed i recommend you perform another MS update to update SP3.





Regards.

Jun 26, 2010 | Dell Microsoft Windows XP Home Edition

1 Answer

Savedump.exe error


Hi there
Savedump.exe is located in the folder C:\Windows\System32. The file is a Windows core system file. The program has no visible window. savedump.exe is a Microsoft signed file. Therefore the technical security rating is 4% dangerous.
Some malware camouflage themselves as savedump.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the savedump.exe process on your pc whether it is pest. I recommend Security Task Manager for verifying your computer's security.

If you want to get the full potential of 64bit processor then you will have install XP X64 and yes i'm sure SP3 will install.

Good luck and thanks for using Fixya!!

Feb 11, 2009 | HP Pavilion A1130N Athlon 64 3500+ DVD+RW...

1 Answer

Printer does not Communicate (connect) following Microsoft SP3


I figured out the solution. Download the printer driver here http://downloads.lexmark.com/static/229-1-0-486.html#

Jan 28, 2009 | Lexmark Z600 InkJet Printer

1 Answer

SP3 nightmare install


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07159&lc=en&dlc=en&cc=us&product=1127351&rule=24868&lang=en#

This should help you also

s.gif
On March 6, 2008 Microsoft released Service Pack 3 (SP3) for Windows XP. Service Pack 3 contains all of the important Windows updates from previous service packs as well as additional updates that were released after Service Pack 2. To install Windows XP Service Pack 3 from the Internet on a home desktop computer use the Windows Update feature. CAUTION: If you have an HP Pavilion, HP Media Center or Compaq Presario desktop computer that has an AMD processor, your PC might encounter a startup problem after installing SP3 (or SP3 will not download from Windows Update). Before attempting to install SP3, install sp37394 - Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors . For more information, the following support articles from the Microsoft Web site can help: 322389 - How to obtain the latest Windows XP service pack (in English) 936929 - Release notes for Windows XP Service Pack 3 (in English) NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

Jan 25, 2009 | HP Compaq Presario SR1620NX...

1 Answer

Problem in office 2007 setup


HI Deb,
You will need to update windows to service pack3 first. Then once completed click "start" and open "control panel" and then "Add Remove programs-software" Scroll through list of installed software and identify all and only the office related components "select" each component individually then click "remove/uninstall" Remove all previous installed office components, starting with the smallest sized file to the largest, once completed restart your machine and try the office install disk again. See below for service pack three download info and links:

Download the service pack manually You can use Windows Update or the Microsoft Download Center to obtain Windows XP SP3 online. Check for updates on Windows Update loadTOCNode(4, 'moreinformation'); To check for updates on Windows Update, follow these steps:
  1. Visit the following Microsoft Web site: http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
  2. Click Express (Recommended).
  3. If your computer is up to date, Windows XP SP3 will be one of the updates that is automatically selected. Click Install. If your computer is not up to date, Windows Update will offer some other updates that you have to install first. Install those, and then repeat steps 1 and 2 to obtain Windows XP SP3.
  4. For Windows XP SP3, review and accept the Microsoft Software License Terms.
Windows XP SP3 will be downloaded to your computer, and the Windows XP Service Pack 3 Setup Wizard will help you install it.
Download the latest Windows XP service pack from the Microsoft Download CenterIf you have problems obtaining the service pack from Windows Update, you can download the stand-alone update package from the Download Center. This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file. The following file is available for download from the Microsoft Download Center:
Download the Windows XP Service Pack 3 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

Jan 23, 2009 | Microsoft Office Professional 2007 Full...

1 Answer

Printer does not Communicate (connect) following Microsoft SP3


I had this same problem...drove me crazy for a week. Called the geek squad at Best Buy and they mentioned something about a"patch" (which I had no idea what that meant) on the website of the printer. I went to Lexmark website, and selected 1200 series and windows vista (which is what's installed on my computer) A page came up to install a driver that made the two compatible and it worked!!!

Dec 22, 2008 | Dell 962 Photo All-In-One InkJet Printer

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

Related Topics:

110 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

73056 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

seerads

Level 2 Expert

77 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...