Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

1 Answer

Ice Tray Freezes & ice builds up around internal workings of ice cube holder

Initially, our KSCS25INSS was delivered with a defective freezer door. The factory failed to install the inner working for the water and ice dispenser. The initial fix was to replace the door which was done. However since then, although the water dispenser works fine and the unit makes ice, the ice cube tray does not keep the ice cold enough so it "melts" just a bit so that all the cubes are stuck together making it impossible to get ice through the door. In fact the only way to get ice is by chipping cube free. In addition we have significant ice build upbetween the ice cube holder and the freezer door. The ice build up is so sever that every 2-3 weeks I have to melt and chip it way. We have had this issue looked at a few times, but not of the fixes have worked. Any ideas would be greatly appriciated.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 146 Answers
Re: Ice Tray Freezes & ice builds up around internal...

Check and make sure you door seal is tight. Take a dollar bill and place it between the door jam and gasket, close the door and then pull the bill slowly out. It should be rather tight all the way around. So you will have to do several checks all the way around the door. If you have a bad spot call and have them either replace the gasket or adjust the door.The other thing you can do (I have found most if not all manufacturers require this) empty your ice maker once a week. The problem comes from your refer being a self defrost. There is a heater coil that gets as hot as a range element to defrost the evap coil. It is the defrost cycle that causes the ice to melt down a bit. And the defrost cycles every 12 to 24 hours causing the cubes on top to melt down some. So as your bucket fills whatever was on top melts a bit and by the time you are ready to use several layers may be melted causing them to stick together.

Posted on Dec 19, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Ice cube tray does not fill up water feeding tube is frozen.

The problem you are having is caused by water leaking past the=> MJX42111401 Water Inlet Valve Change the MJX42111401 Water Inlet Valve and this will solve the water freezing between ice harvest. On most refrigerators this part can be found on the back of refrigerator and near floor, Let me know if you have other questions, Thanks Sea Breeze


May 24, 2012 | LG LSC27910 (265 cu ft) Side by Side...

1 Answer

I have what appears to be a water leak of some kind in the freezer section near the ice making part of the freezer. You can tell because the freezer is building up ICE all around the bottom of the ICE...

Check to be sure your ICE door chute is closed or closing properly! I have encountered many of these units that have had the flap break off the mounting tabs inside the dispenser opening. If the flap appears to be intact, I would next guess that your ice maker timing is allowing the ice maker to over fill and spill water into the ice bucket.
You can confirm this problem by looking at the ice maker and seeing if the ice cubes in it are filled right up to the center bar that drives the cubes out of the mold.
Let me know if you have any more questions!
Thanks, BOB

Aug 18, 2010 | KitchenAid KSBP25FKSS Side by Side...

1 Answer

Ice maker does not run. Tray fills with water and ice freezes but the cubes are not ejected into the tray. Wire loop is down.

You will probably need to replace your ice maker. There is a heater on the bottom that seperates the ice cube from the tray. More than likely this heater is defective, but it is all internal to the ice maker so you will need to replace the whole unit.

Oct 25, 2009 | Refrigerators

2 Answers

Ice freezes into one solid block and won't dump out of the tray

remove cube tray from ice maker. clean with limeaway adn rinse. Spray with a light coating of PAM cooking spray. wipe dry and reinstall. be careful not to damage the sensor ( in center of tray)

Aug 26, 2009 | Samsung RS2578BB Side by Side Refrigerator

1 Answer

GE Side by Side only dispenses crushed ice

remove the ice cube tray assy, remove all the ice, save the cubes, wash the assy with warm water dry the assy, be sure the lever in the rear of this ice cube assy is moving and spring loaded, move the lever and it should snap back and return if so you know the unit is ok(the cube assy), now with the assy still out of the freezer close the freezer door and select crushed ice and push the pad where the glass normally hit to activate the ice cubes,if the operates and you here a thump and snap and hum most likely your ok,if not you could have a defective auger motor assy,but if you here all the sounds as decribed oped the freezer door and select cubed ice push actuator on despensor door with the freezer door closed, reopen and install the ice cube assy tray bucket assy,push it in firmley, and try it with some ice in the bucket you should be fine,if not replace auger motor assy..

Apr 11, 2009 | GE Profile PSW26P Stainless Steel Side by...

2 Answers

Ge profile refrigerator ice maker

I have a GE Profile PSW26P Stainless Steel Side by Side refrigerator that makes plenty of ice but will not dipense when the lever is pushed. The dispenser makes not sound when engaged. What do you think the problem is.

Sep 28, 2008 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

Ice cube tray not releasing cubes

The ice maker system is pretty simple.. A motor rotates with a gear reduction system and as it rotates... a switch is tripped when the motor reaches a certain point on its rotation... that switch lets water in for a prescribed period of time ( normally that is adjustable) and then as the motor rotates some more.. the ice tray has had adequate time for that ice to freeze and is positioned for it to be released, that time.. a small heating element is energized to release those ice cubes and the cubes fall from the tray into the bucket.. Chances are your heater is not working, unplugged or defective.. I would start by thawing everything out and getting the system free of any and all ice.. If after you've cleaned it all up.. and it still fails to release could be over-filling your tray and that freezes .. which in turn causes the system to fail too..You may need to adjust the fill level by throttle back on the water or if your system has a fill level control.. adjust that.. but first things first.. get the system back to a known good state.. ( meaning free from all ice ) so that you can monitor its performance,. Hope that helps...

Aug 16, 2008 | Samsung RS2578BB Side by Side Refrigerator

1 Answer

Magic Chef Side by Side MOdel RC224RDA

I have the same problem. It turned out to be a problem with the doors. When my kids go to get a snack and close the fridge door (read slam the door) the air pressure pops the seal open on the freezer door causing the ice cubes to begin melting. The bottom items stay frozen (warm air rises). It took me a long time to work this out.
Remove the ice maker tray. Remove the ice blob, being careful to put the u-shaped wire ice-level sensing wire thing, in the up position or the system will dump ice and water all over the freezer. Put all back clean and dry and buy a velcro adhesive strip and install it on top of the freezer door to prevent the door from always blowing open.
Hope this helps

Jul 03, 2008 | Magic Chef (CSD2610KRW) Top Freezer...

1 Answer

Ice maker freezes up and drips water

I am assuming you have the ice maker that the tray twists to release the ice. There is a new tray out with a wall to prevent the water spilling over. The part number is
Sgt 48

Mar 09, 2008 | LG LRSC26980 Refrigerator

Not finding what you are looking for?
KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator Logo

282 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4625 Answers

mike cooper

Level 3 Expert

864 Answers

rugby prop

Level 3 Expert

426 Answers

Are you a KitchenAid Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides