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I purchased a new 52" from bestbuy saltlake city utah paid cash 1,940.00 when we took the tv out of the box and pluged it in it didnt work we retuned the tv the same day with the reciept they woundnt exchange it or return my money because of the physical dammage i didnt notice any physical i dont know if its just bestbuy trying to rip me off. my name is Keith Thomas an average family we saved for quite a while for the TV and all we ended up with is a piece of junk in the box. i would really like a tv that works or my money returned.

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Once a tv is returned for damage it is not hard to determine if the damage was by shipping or handling. Their determination was based on the evidence. If the box did not have any physical damage on the outside then most likely the set was damaged when it was taken out of the box. Some may argue that it was that way when they opened the box but that is not going to fly unless the box was opened at the time of purchase... Sorry Keith

Posted on Jan 11, 2009

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Try Taking it to some other electronics store w/ the Best Buy Reciept...AKA Circuit City, Walmart, Sams Club, Others depending on whats there

Maybe they can help

Posted on Jan 11, 2009

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That is really sad, Can you see the damage? is the screen cracked? Who is the manufacturer? Is the box damaged?

Posted on Jan 11, 2009

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1 Answer

Matsui helpline


Just go to your TV settings and just do a full reinstall ,like the day you brought your TV ,below is from the web site your tv will work hope this will help.
The Freeview TV guide is being updated on Wednesday, 3 September 2014 to create extra capacity for new services. As a result, Children's and News channels will move to new channel numbers.
• The Children's genre will move from channel numbers in the 70s to start at 120
• The News genre will move from channel numbers in the 80s to start at 130
To update their guide viewers simply need to retune their Freeview TVs and digital recorders or boxes where equipment does not pick up the changes automatically. On-screen messages will prompt viewers to retune late afternoon 3 September 2014 onwards.
Viewers who don't retune will not lose channels - services will remain accessible at their old numbers. However, Digital UK and Freeview recommend viewers retune from time-to-time to ensure they have access to all available services in their area.

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How to retrieve lost channels on digital tv


To restore missing channels, you need to retune your digital receiver (box or TV).

The retuning process runs a scan and finds all the available channels. Your box may have an Add New Channels option that you can use, but this may not pick up other changes such as channels being moved to a different multiplex or removed altogether.
How to retune
  1. Switch on your digital box and/or TV.
  2. Press Menu on the remote control.
  3. Select the Setup or Installation option.
  4. Select the 'First time installation' option (sometimes called 'Factory reset', 'Full retune' or 'Default settings').
  5. Press OK if your equipment asks if you want to delete all your channels. Don't worry, this is normal.
  6. If you are prompted for a code, try 0000 or 1234.
  7. Channels will be automatically installed. This may take a few minutes and your equipment may shut down and restart.
  8. After retuning, you will have to redo your Favourites list and other settings. If you retune a digital TV recorder, you also should reset future recordings.

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have the same tv,, power light blinks, book said it was bulb, bulb didnt fix it,took it to tv repair shop, they found a bad capacitor, replaced it with a higher heat range capacitor, this capacitor was on the power board for the lamp circuit, repair was $200, not bad since i paid $1500 for the tv, other than that issue, just replaced a couple of lamps

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Start by doing a factory settings/ defaults on the Sharp rather than a normal automatic retune.This should then be ok. You need to empty the existing presets first so it will find the new type of signal BBC is now using.
If still not working for BBC1 +2 then look at whether you have too much aerial signal strength. (ie a booster/splitter that you could bypass)

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1 Answer

SONY BRAVIA -KDF-E50A12U- SENTANTA FREEVIEW TUNING PROBLEMS.



You may lose some channels when you retune the TV as the channels have been rearranged. To locate them look at the EPG although you may still find that some channels are no longer available on FREEVIEW. See the following link for additional information

http://www.freeview.co.uk/_retuneinfo/

If the above process does not work then check the link above for additional information and also visit the accompanying site links below to find more information for your model of TV / FREEVIEW box.

For troubleshooting the retune procedure visit http://tvretune.co.uk/troubleshooting/

For specific model information visit http://tvretune.co.uk/productmanuals/

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1 Answer

Insignia


Hey jimmyusmc,

As long as the TV was purchased using a check or credit card, this shouldn't be a problem. Best Buy™ stores are generally able to locate check/credit card purchases using the telephone number and name associated with the account, but please keep in mind that they would only be able to do so for repair purposes. Best Buy™ associates are not able to provide detailed receipt information (or even receipt copies) to anyone other than the original purchaser, as per our privacy policy outlined on www.Bestbuy.com.

With cash and debit card purchases however, we are unable to guarantee that we are able to locate your receipt. Whenever a purchase is made using either of these types of tender, stores may not collect any kind of traceable personal information at the time of sale.

If necessary, remember that you may always contact us directly at 888-BEST-BUY (888-237-8289) or via our e-mail submission form for further assistance:

http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

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2 Answers

Philips flat screen lcd tv


as long as tv is within best buys return period .Usually 15 to 30 days.make sure hum is not comming from inputs. disconnect all inputs to confirm

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