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I purchased a new 52" from bestbuy saltlake city utah paid cash 1,940.00 when we took the tv out of the box and pluged it in it didnt work we retuned the tv the same day with the reciept they woundnt exchange it or return my money because of the physical dammage i didnt notice any physical i dont know if its just bestbuy trying to rip me off. my name is Keith Thomas an average family we saved for quite a while for the TV and all we ended up with is a piece of junk in the box. i would really like a tv that works or my money returned.

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Once a tv is returned for damage it is not hard to determine if the damage was by shipping or handling. Their determination was based on the evidence. If the box did not have any physical damage on the outside then most likely the set was damaged when it was taken out of the box. Some may argue that it was that way when they opened the box but that is not going to fly unless the box was opened at the time of purchase... Sorry Keith

Posted on Jan 11, 2009

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Try Taking it to some other electronics store w/ the Best Buy Reciept...AKA Circuit City, Walmart, Sams Club, Others depending on whats there

Maybe they can help

Posted on Jan 11, 2009

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That is really sad, Can you see the damage? is the screen cracked? Who is the manufacturer? Is the box damaged?

Posted on Jan 11, 2009

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