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Blackberry 9930 small icons

The user has switched device, wipe and re-installed the OS on several devices, and continues to have the issue. When her phone restarts, her icon get really tiny and her device is not usable. This was a known issue from an OTA update, but she has gone through every option. ---------------- BlackBerry Device Model: 9930 Hardware ID: 0x05001204 Platform Version: 5.1.0.429 BlackBerry Version: 7.1.0.580 ----------------

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

VOTIT
  • 2071 Answers

SOURCE: BlackBerry 8700c Hang-up

Try to take the battery first and leave it for 3 hours and put it back again,and try to check if the screen respond in tapping if still not working then do some reset procedure...

Soft Reset

A soft reset tells your handheld to stop what it's doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen.

Use the reset tip tool (see below), or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your palm handheld.

Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with your handheld has a reset tip inside. To use it, unscrew the barrel from the stylus quill.

Double-Soft Reset

If your device doesn't seem to want to power up after a soft reset, and you've checked the other obvious solutions (fresh batteries, power button, contrast wheel, contrast button) you may want to try the 'Double-Soft Reset'. Simply perform a soft reset as directed above, but press the reset button twice in quick succession.


Warm Reset

A warm reset bypasses any system extensions (such as HackMaster hacks, OS patches, Alarm settings, etc) that are loaded on your handheld. Sometimes a damaged third-party application will try to respond to a reset but will fail and cause the handheld to 'hang'. Using a warm reset, you can start the handheld, then delete the damaged application before it has a chance to try to run again. After deleting the application, follow with a soft reset to start up the handheld normally.

To perform a warm reset:

  1. Press and hold the upper half of the scroll button on your handheld.
  2. Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
  3. When the Palm Computing Platform logo appears on the screen, release the scroll button.

If you're not sure which application is damaged, you can use a tool like ResetEmu in conjunction with a warm reset to help pinpoint the offending application.

Hard Reset

With a hard reset, all records and entries stored in your handheld are erased, except for the default or specimen databases predefined by the manufacturer (but see Extended Hard Reset below). Formats Preferences and other settings are restored to their factory default settings. You can restore any data previously synchronized with your computer during the next HotSync operation. If you're running OS 3.1 or earlier, and you're not using a third-party backup utility like BackupBuddy, you may need to reinstall your third-party applications.

Never perform a hard reset unless a soft or warm reset does not solve your problem.

To perform a hard reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.

Extended Hard Reset

An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.

This differs from a normal hard reset, which will automatically create the databases for the built-in applications, and will insert some specimen records into those databases: numbers for Accessories and Technical Support will be created in your Address database, a registration reminder will be created in your ToDo database, and several helpful memos will be created in your Memo database.

In addition, a normal hard reset will also create a Network database with some default Network profiles for your Network panel in Prefs, and a file of several default MIDI alarm sounds will be created.

If you have the Notepad application, a normal hard reset ensures a sample note will appear on your NotePad, and if you have the Mail application, an email message from 'Mail Help' will be automatically inserted in your handheld Inbox.

An Extended Hard Reset will ensure that all of these startup files are not created.

If you decide to perform an Extended Hard Reset and install one or more third-party applications that expect to see the built-in databases present, you may encounter an error. For this reason, it's suggested that after an Extended Hard Reset, you run each of the built-in applications (Datebook, Address, ToDo, Memo, and if installed, NotePad and Mail) at least once to ensure empty built-in databases are created.

After an Extended Hard Reset, you will not be able to select alternate alarm sounds for Datebook alarms, but the default alarm sound will still be heard for appointments with alarms set.

To perform an Extended Hard Reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
  6. While still holding down the scroll button, press, in any order, the Datebook button, the Address button, the ToDo button, and the Note/Memo button.
  7. Release the scroll button, to to complete the hard reset and display the Digitizer screen.
Pressing some but not all the buttons while holding the scroll key will result in a normal soft reset. Pressing no buttons while holding the scroll key will result in a normal hard reset.

Hope this may help;

Regards,
VOTIT


DON'T FORGET TO RATE;

Posted on Sep 04, 2008

  • 1 Answer

SOURCE: Blackberry 8310 Bluetooth device no services

I just experieiced this for the second time on my 8320 using a plantronics 510 bluetooth. The solution was to take the battery adn SIM card out of the phoine and leave it out for a full minute. It appears that the phone needs to be rebooted once in a while. I suspect Bill Gates designed some of the internal code.

Posted on Nov 04, 2008

Joed911
  • 4338 Answers

SOURCE: crashed during update

Here are 2 links that should help:
http://forums.wireless.att.com/cng/board/message?board.id=rim&thread.id=43959



http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Dec 27, 2008

label_chick
  • 407 Answers

SOURCE: Blackberry 8700 - Phone Icon Missing???

You can retrieve any lost icons press the options or blackberry button (next to the green call button) in the pop up message munu go to show all and all icons will appear including any others you have hidden by accident

Posted on May 14, 2009

  • 291 Answers

SOURCE: Speaker and ring tones on my BlackeBerry Curve 8310 won't work

Try CPR in New York City. They are faster than the manufacturer, and cheaper! They have a usual turnaround of 1-2 business days. And if you become a fan on their facebook page, mention it and you will get a 10% discount.

Here is the link to their facebook page, it has all the info you need.

http://www.facebook.com/pages/New-York-NY/Cell-Phone-Repair-NYC/312054784441


Hope it helps!

Posted on Apr 13, 2010

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Hi I haven't used my phone for a couple of years. when I switch it on now it say.. error 102 reload software... what do I do?


You need to do a Factory Reset, AKA a Hard Reset. This removes everything on the phone and reloads the operating system. Your phone is a Blackberry?

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  • May 20, 2016 | Cell Phones

    Tip

    How To Reset Your Blackberry Smartphone


    <span style="font-weight: bold;">Soft Reset</span><br /> <ol> <li>Press and hold the <b>Alt</b> key. </li> <li>While holding down the <b>Alt </b>key, press and hold the <b>Right Shift</b> key. </li> <li>With both of those buttons still pressed, press the <b>Backspace/Delete</b> key.</li> <li>The display turns off to indicate that the reset has started, and the keys can now be released. </li></ol><span style="font-weight: bold;">Hard Reset</span><br /> <ol> <li>Remove the battery cover. </li> <li>Remove the battery, and then reinsert it after a few seconds. </li> <li>Replace the battery cover.</li></ol><span style="font-weight: bold;">Factory Reset</span><br />The following will delete all data and applications on the BlackBerry smartphone. Back up the data on the BlackBerry smartphone before proceeding. The process for deleting all data and applications can take up to an hour to complete. Do not remove the battery while data is being deleted.<br /><br /> <br /> <b>Note:</b> To identify the version of BlackBerry Device Software on your BlackBerry smartphone, go to <b>Options</b> &gt; <b>About</b><br /><br /> <p style="font-weight: bold;">BlackBerry Device Software 2.6<br /> Note:</b> If a password is already set, go to step 5.<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>In the Password field, press the <b>Space</b> key to enable the password. A dialog box will prompt for a password with at least four characters. </li> <li>Type a password. Click the trackwheel. Type your password again to verify it. </li> <li>On the Home screen, click the <b>Lock</b> icon. The Lock screen is displayed. </li> <li>Type your password incorrectly 10 times to trigger a security wipe. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 2.7<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>Click the trackwheel, and select the <b>Wipe Handheld</b> option. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>Click the trackwheel, and select the <b>Wipe Handheld</b> option. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.1 to 4.2.1<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>General Settings</b>. </li> <li>Display the menu and select the <b>Wipe Handheld </b>option. </li> <li>Click <b>Continue</b>. </li> <li>Type <b>blackberry</b>, and then press the <b>Enter</b> key. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.2.2 to 4.7<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>General Settings</b>. </li> <li>Press the <b>Menu</b> key, and select the <b>Wipe Handheld</b> option. </li> <li>Select the <b>Include third-party applications</b> check box to remove third-party applications. Clear the check box to preserve third-party applications. </li> <li>Click <b>Continue</b>. </li> <li>Type <b>blackberry</b>, and press the <b>Enter</b> key. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 5.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>Security Wipe</b>. </li> <li>Select the appropriate check boxes to remove data and applications as intended. </li> <li>Type <b>blackberry</b>, and click <b>Wipe</b>. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 6.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security</b> &gt; <b>Security Wipe</b>. </li> <li>Select the appropriate check boxes to remove data and applications as intended. </li> <li>Type <b>blackberry</b>, and click <b>Wipe Data.</b> </li></ol><br /><span style="font-style: italic;">To reset a legacy BlackBerry device (</span><span>Research In Motion&reg; (RIM&reg;) 850, 857, 950, 957 devices)</span><span style="font-style: italic;">, insert the end of a paper clip into the small hole on the back of the device.</span><br />

    on Feb 15, 2011 | Cell Phones

    Tip

    How to format a blackberry curve 8320


    <span>Master Reset (Wipe Handheld)<br />WARNING: Proceed with caution. A master reset will result in the loss of ALL user data! It is recommended to perform a backup of the RIM BlackBerry data.<br /><br />Scroll to and select the Settings icon (to select push the trackball in). <br />Scroll to and select the Options icon. <br />Scroll to and select Security Options.<br /><br /><br />Scroll to and select General Settings.<br /><br /><br />Press the Menu key , then select Wipe Handheld.<br /><br /><br />The device is going to confirm that the data will be erased. Select Continue.<br />WARNING: A master reset will result in the loss of ALL user data!<br /><br /><br />Enter "blackberry" to confirm handheld wipe.<br /><br /><br />Master Reset via BlackBerry Desktop Manager<br />If the device's keyboard has failed or unable to perform a master reset with the RIM BlackBerry, perform the reset via Application Loader.<br />WARNING: Proceed with caution. A master reset will result in the loss of ALL user data! It is recommended to perform a backup of the RIM BlackBerry data.</span>

    on Nov 24, 2010 | Cell Phones

    3 Answers

    Blackberry mobile has error102 on screen


    Hello,



    You need to reinstall your device OS to regain access to your device.


    Check steps below for OS upgrade -




    Before starting make sure that BlackBerry Desktop Software is installed on the computer.


    Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.


    Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

    1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
    2. Open BlackBerry Desktop Manager.
    3. Double-click Backup and Restore.
    4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
    5. Choose a location to save the backup file, then click Save.

    To perform a clean install of the BlackBerry Device Software, perform the following steps:

    1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
    2. Double-click the Application Loader icon.
    3. Click Next to start the installation process.
    4. Type your BlackBerry smartphone password, if prompted, and click OK.
    5. Click the check boxes next to the names of the applications you want to load, and then click Next.
    6. Click Advanced, and then click the check box beside Erase all currently installed applications.
    7. Click Next.
    8. Click the check box next to Do not automatically backup the application data during the loading process.
    9. Clear the box next to Backup and restore applications installed wirelessly.
    10. Click Next > Finish.
    11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
    Regards

    Jun 28, 2011 | RIM BlackBerry Bold 9700 Smartphone

    1 Answer

    My blackberry 9700 has a white screen with a message saying JUM eRROR 102. Please help me asap


    You need to reinstall your device OS to regain access to your device.

    Check steps below for OS upgrade -


    Before starting make sure that BlackBerry Desktop Software is installed on the computer.


    Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.


    Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

    Connect the BlackBerry device to the computer running BlackBerry Desktop Manager

    .Open BlackBerry Desktop Manager.

    Double-click Backup and Restore.

    Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.

    Choose a location to save the backup file, then click Save.


    To perform a clean install of the BlackBerry Device Software, perform the following steps:

    Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.

    Double-click the Application Loader icon.

    Click Next to start the installation process.Type your BlackBerry smartphone password, if prompted, and click OK.

    Click the check boxes next to the names of the applications you want to load, and then click Next.

    Click Advanced, and then click the check box beside Erase all currently installed applications.Click Next.

    Click the check box next to Do not automatically backup the application data during the loading process.

    Clear the box next to Backup and restore applications installed wirelessly.

    Mar 08, 2011 | RIM BlackBerry Bold 9700 Smartphone

    1 Answer

    My phone wont switch on at all it just says reload software: 522


    Most likely, you'll have to completely wipe your device using JL_Cmder. Yes, it's sad, but if you backed up your BlackBerry recently it shouldn't be a huge issue. You'll just have to restore it once you're done. If you haven't backed it up, well, it's a teachable moment. I had mine when my BlackBerry completely fried back in October. Hopefully you can learn from my mistake.
    On your PC - and yes, you'll need a PC - you'll need the latest version of BlackBerry Desktop Manager and, for good measure, the latest operating system for your device. Plus, of course, JL_Cmder.
    But, before you go wipe your BlackBerry, you might want to try a basic USB connection first. Plug in your Berry and instead of running Desktop Manager, run App Loader. There's a chance the device will connect, and at that point you can root around in the device's files. I'd recommend deleting any recently installed applications, plus any unused theme files - even your current theme, just to be sure. For some reason, third party themes can cause problems. Also, if you can upgrade your OS through App Loader, try that too. Once you do that, disconnect the device and see what's up. If it still doesn't work, onto the device wipe.
    To do the full wipe, you can watch the following video.
    http://www.youtube.com/watch?v=v8IDrZ7KWME


    hope this helps


    John

    Jan 21, 2011 | RIM BlackBerry Curve 8520 Smartphone

    2 Answers

    How can I reset my blackberry curve8520 myself?


    The fastest way to reset your BlackBerry Curve 8520 back to factory settings is to peform a security wipe. it will result in the loss of all user data! It is recommended to perform a backup of the BlackBerry 8520 data. .
    To reset BlackBerry Curve 8520 to factory settings: Press the BlackBerry key, Go To Options > Security Options > General Settings > Menu > Wipe Handheld > Scroll to Continue, press the Trackpad. it will reset your BlackBerry 8520 quickly.
    Hope this helps, if so do rate the solution

    Jan 04, 2011 | RIM BlackBerry Curve 8520 Smartphone

    1 Answer

    After rebooting, a message is displayed. "Reload software 552".


    This error occurs with blackberry phonehis is a serious issue, one that could cost you all of your BlackBerry data Most likely, you'll have to completely wipe your device Yes, it's sad, but if you backed up your BlackBerry recently it shouldn't be a huge issue. You'll just have to restore it once you're done. On your PC - and yes, you'll need a PC - you'll need the latest version of BlackBerry Desktop Manager. But, before you go wipe your BlackBerry, you might want to try a basic USB connection first. Plug in your Berry and instead of running Desktop Manager, run App Loader. There's a chance the device will connect, and at that point you can root around in the device's files. I'd recommend deleting any recently installed applications, plus any unused theme files - even your current theme, just to be sure. For some reason, third party themes can cause problems. Also, if you can upgrade your OS through App Loader, try that too. Once you do that, disconnect the device and see what's up. If it still doesn't work, onto the device wipe.

    To do the full wipe, you can follow the written instructions here,


    Oct 04, 2010 | Cell Phones

    1 Answer

    New BB. Showing Apps error message 205. What does this mean?


    Dear User,
    Try to take a backup your device with desk top manager (re-store /Backup)
    Wipe you device and re install OS Blackberry OS in your Blackberry device with desktop manager .

    Aug 29, 2010 | RIM BlackBerry Curve 8310 Smartphone

    1 Answer

    How to master reset a blackberry pearl 8220


    To delete all data and applications from your BlackBerry smartphone, complete the appropriate set of steps below depending on the version of BlackBerry® Device Software you are running. Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to wiping your BlackBerry smartphone. If content protection is turned on, the process for deleting all data and applications from the BlackBerry smartphone can take up to an hour to complete. Do not remove the battery from the BlackBerry smartphone while data is being deleted. To identify your BlackBerry® Device Software version go to Options > About (For example, 2.6.x.x, 2.7.xx or 4.0.x.x) For BlackBerry smartphones running BlackBerry Device Software version 2.6 Note: If a password is already set go to step 5. On the Home screen, click the ?Options? icon. The Device Options screen is displayed. Click ?Security?. The Security screen is displayed. In the Password field, press the Space key to enable the password. A dialog box prompts you to type a password with at least four characters. Type a password. Click the trackwheel. Type your password again to verify it. On the Home screen, click the ?Lock? icon. The Lock screen is displayed. Enter your password incorrectly 10 times to trigger a security wipe. For BlackBerry smartphones running BlackBerry Device Software version 2.7 On the Home Screen, click the ?Options? icon. The Device Options screen is displayed. Click ?Security?. The Security screen is displayed. Click the trackwheel and select ?Wipe Handheld? For BlackBerry smartphones running BlackBerry Device Software version 4.0 On the Home Screen, click the ?Options? icon. The Device Options screen is displayed. Click ?Security?. The Security screen is displayed. Click the trackwheel and select ?Wipe Handheld?. For BlackBerry smartphones running BlackBerry Device Software 4.1 to 4.2.1 From the Home screen of the BlackBerry smartphone, go to Options > Security Options > General Settings. Display the menu and select Wipe Handheld. Click Continue. Type blackberry, and then press the Enter key. For BlackBerry smartphones running BlackBerry Device Software 4.2.2 to 4.7 From the Home screen of the BlackBerry smartphone, go to Options > Security Options > General Settings. Display the menu and select Wipe Handheld. Select the Include third-party applications check box if you wish to remove third-party applications. Clear the check box if you do not want third-party applications to be removed. Click Continue. Type blackberry, and then press the Enter key.

    Oct 29, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

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