Question about HP USB Web Camera

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My HP web Cam says please check device connection

Web Cam says please check connection and make sure the device is not being used by another application or user...The light goes on like it is working, but when I go to VideoImpression it says it cannot connect.

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  • Anonymous Jan 29, 2009

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 16, 2009

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Posted on Jan 02, 2017

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My pc camera is not operating need help


Hi, go to control panel,device manager,check there that your laptop dont have problem with it(check any yellow or red icon around the camera name)double click there make sure you see this message:
(your device is working properly)if you have this message so go get some web cam software or chat program to use it,if have error on that screen go to hp website type your model number in the search bar and download the software driver for your web cam from hp website or use windows update to update your driver software,windows need driver to identify your hardware and can use it,u can use update the driver software in the device manager,right click on the web cam device(Imaging devices) and choose update driver software,if u dont have software issues may be u have hardware problem,
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1. Connect your web cam
  • Attach all power cords (e.g. laptop and/or web cam).
  • Plug your USB cam directly into your computer (do not use any external USB hubs). Turn your cam on
  • As long as your web cam and computer hardware are working, Windows should detect it!
2. Open Device Manager
  • For Vista
    => Click Control Panel. If you have Control Panel Classic View, click Device Manager
    => Click Control Panel. If you have Control Panel Home View, click System and Maintenance->Device Manager
  • For XP
    => Click Control Panel->System, then Hardware tab, then Device Manager button
3. Find your web cam in Device Manager
  • Understanding Device Names
    => Windows provides user-friendly device names to accomodate us humans. As far as Windows is concerned, the device name is simply a comment!
    => It's those cryptic Device Identification strings that really identify a device
    => Device Manager displays whatever device name it happens to find in the device driver
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    ...==> If Windows finds the WRONG device driver you may see your web cam with the WRONG device name
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    => Your web cam will appear as a device with a yellow icon (probably a question mark)
    => Click on thumbnail to see the full sized image
    usb2.th.jpg
  • How to verify the device you found is your web cam
    => Your web cam device will only appear in Device Manager when the web cam is powered on and connected
    => Disconnect your web cam. Verify the device you had found is no longer displayed in Device Manager
4. Find your web cam's Hardware Ids
  • In Device Manager, select your web cam device, rt click Properties. Click Details tab
  • Select Hardware Ids from the pull-down. You'll see a list of one or more Hardware Id strings
5. Search for a driver based on Hardware Id
> Update 1/26/2011: To avoid a common mistake, don't confuse the number zero with the letter "O". IDs may contain zero but NOT the letter "O"

The best driver will match the Hardware Id at the top of the list. The next best driver match will match the next Hardware Id on the list, etc
  • Start by searching for the Id at the top of the Hardware Id list
  • If only due to how different search engines work, recommend you cut USB\ from the search string
    => Example: If the Hardware Id is USB\VID_093A&PID_2468&REV_0001 search for VID_093A&PID_2468&REV_0001
  • You can start by clicking Search at the top of your TechSpot window to search TechSpot first
    usb5.th.jpg
  • For more help on how to search for a driver using the webcam's Hardware IDs see this post

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It might be that the hardware is recognized as a camera, but the right drivers are not installed. The yellow explanation mark will indicate a problem.
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If the device is not recognized in Windows XP, Right-click the device, and in the pop up menu select Update Driver Software. Then follow the instructions on screen, but make sure you allow Windows to search the web for updated drivers.

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After un installing the software, restart your PC and then reinstall the web cam software. In most cases this will solve the problems. Depending on the software, you might need to unplug your web cam during the software installation.If your problem is not fixed then you have to buy a new one.

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1. Connect your web cam
  • Attach all power cords (e.g. laptop and/or web cam).
  • Plug your USB cam directly into your computer (do not use any external USB hubs). Turn your cam on
  • As long as your web cam and computer hardware are working, Windows should detect it!
2. Open Device Manager
  • For Vista
    => Click Control Panel. If you have Control Panel Classic View, click Device Manager
    => Click Control Panel. If you have Control Panel Home View, click System and Maintenance->Device Manager
  • For XP
    => Click Control Panel->System, then Hardware tab, then Device Manager button
3. Find your web cam in Device Manager
  • Understanding Device Names
    => Windows provides user-friendly device names to accomodate us humans. As far as Windows is concerned, the device name is simply a comment!
    => It's those cryptic Device Identification strings that really identify a device
    => Device Manager displays whatever device name it happens to find in the device driver
    ...==> If Windows finds NO device driver, your web cam may be named “Unknown” or "Other" device
    ...==> If Windows finds the WRONG device driver you may see your web cam with the WRONG device name
  • How to find your web cam
    => While your web cam is connected, look through all of Device Manager for devices with a yellow icon (probably a yellow question mark)
    => Look if a device category Other Devices. Also, be certain to expand the USB category to check all devices listed under it
    => Your web cam will appear as a device with a yellow icon (probably a question mark)
    => Click on thumbnail to see the full sized image
    How to verify the device you found is your web cam
    => Your web cam device will only appear in Device Manager when the web cam is powered on and connected
    => Disconnect your web cam. Verify the device you had found is no longer displayed in Device Manager
4. Find your web cam's Hardware Ids
  • In Device Manager, select your web cam device, rt click Properties. Click Details tab
  • Select Hardware Ids from the pull-down. You'll see a list of one or more Hardware Id strings

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