My HP6180 when asked to Print, the Print page under "Photosmart C6100 Series" has notation "Error-offline Documents: 29 "and in the middle of the Print page beside"Status" is "Error-Offline"How do I clear this "Offline" status?
I found out that the IP address on the printer was different from the IP address that was available when the printer was first installed. After spending days trying to fix this, it was resolved in less than two minutes.
Go to the Printer Folder in the control panal and choose to Add a Printer. You will see the option to add the new printer ( wireless). Chose to install, and it will install the printer under the new IP address. It worked instantaneoulsy.
You also need to make sure the IP address is inputted into the printer ( check your guide for how to input the IP address)
What I dont know how to do is to keep the IP address static. Afger, it is not practical to do this each time it changes. If only the last digit changes, it may be as easy as switching to the printer available under the current IP address.
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Re: Can't print because of Error-offline status.
To fix the problem permanently try the below solution, you will not experience this anymore.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for what location says, Eg -LOCATION : HP photosmart C6100
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.
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Yes, Photosmart C6100 series does have the capability to print the fax history i.e. known as fax log, but its is only possible if you have not performed any resets recentlyt
How to print that?
Please follow the following steps to print it
1. Press the setup button on the printer
2. Go to the option that says 'Print Report'
3. Press Ok on print report
4. Scroll down using the arrow keys and go to fax log
5. Press Ok on fax log
6. This would print the history
I called HP for troubleshooting assistance. My printer HP All- in-One is only 2 years old. They were very nice to run through a series of steps with me...only to tell me that "It is broken" and I will need to buy a new one. So that's my solution for today....Which leads me to the next question...Do I get another HP or something else??
- click start icon
- goto control panel
- under control panel click printers folder
- then under printers folder there is an icon for photosmart c6100 printer - right click that icon then set as a default printer
- then right click the icon again and select use printer online
- after that you can see you printer has a checkmark and the status is ready.
I want to print a 4 x 6 inch photo on the 4 x 6 inch photo paper but not using my memory card. I no longer have what I want on the memory card but I have a copy of the photo I want to print in a computer file. How can I get it to be pinted on the 4 x 6 paper rather than printing on an 8 1/2 x 11 page and having to cut it out.
Hey jonboy - You do not want to delete it. It is automatically installed with Vista. In simple terms, you know when you go to print something and it asks you questions like print all pages, print page 1, etc? Well XPS basically is there for so when you go to print, you have the option of printing to a file instead of paper. You've always had that option ( whether or not you knew it) but this is just a new way of doing it and that's why it's listed under printers. It's sort of like a virtual printer. I'll say no more about that and just hope you understood what I said. As far as the other printer, it's already selected as default, go back in where you found the printer status, right click on your Photosmart and click on use online. That should do the trick.
I hope you understood this stuff. If this solves your problem PLEASE rate this as fixed. If you still have a problem, DON'T RATE it yet just add a comment and I'll be happy to assist you further. Thanks.
if printing from 2 other computer works fine, will i think its not an issue of IP address which changes somehow. but anyways, try to check if you still have other printer drivers under "PRINTERS" (see control panel). it should say HP Photosmart c6100 series. If you also have there a printer icon that says HP Photosmart c6100 series Copy1, try using it (right click on that icon and choose Set as Default Printer). If you only have HP Photosmart c6100 series under PRINTERS, try to right click, then choose properties. When Properties box is open, click on PORTS tab. then click on configure ports below. Try to type in the IP address of the printer under "Printer Name or Host name or IP address". make sure that you already printed network configuration page to get the exact ip address of the printer, Dont know how to print? do this.
PRINTING NETWORK CONFIGURATION PAGE
1. press setup, then scroll down and look for Network.
2. press okay on network, it will give you the first option "VIew network settings".
3. press okay on it, and it will give you the first option "Print network configuration page."
4. choose that and press okay. it will print the network config page. from this document, you will be able to see the IP address of the printer.
Please let me know if the issue is still not resolve so that i can go ahead and give you another possible solution.