Question about HP Photosmart C6180 All-In-One InkJet Printer

2 Answers

Can't print because of Error-offline status.

My HP6180 when asked to Print, the Print page under "Photosmart C6100 Series" has notation "Error-offline Documents: 29 "and in the middle of the Print page beside"Status" is "Error-Offline"How do I clear this "Offline" status?

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  • 5 more comments 
  • normdebay Jan 10, 2009

    Response to "right click the printer and choose Use Printer Online-- When I right clicked my choices were Menu Bar, Links, Status Bar, Google, Ask toolbar, Lock the Toolbars, Use Large Icons, and

    Customize Command Bar, but NO "Use Printer Online" .

  • normdebay Jan 11, 2009

    I have a wireless 802.11g setup connecting my printer, computer and Linksys router with Comcast cable, rather than a wired USB

    connection. Any suggestions on how this might correct the problem? Appreciate your efforts as this is a frustrating situation

    for a novice computer user (at age 81!).

  • normdebay Jan 11, 2009

    I uninstalled and reinstalled and that solved the problem - Status

    shows "Ready" and Test Page confirmed successful

    reinstallation





    Much thanks for suggestions and help.

  • angie214 Feb 08, 2009

    Hi riz, I have the same issue with my all in on hp 6180 but my printer is networked and I connect to it wirelessly. Will I need to do something differently than doing the uninstall on the usb since I do not use the usb?
    Hope you can help with this!!

    Normandy, Do you always connect with the USB or do you have the option to try wireless? Did this solution work for you?
    Thanks,
    Ang

  • eleece Feb 24, 2009

    I'm having the same problem. Connected wirelessly through a Linksys N router. I've been successful with the unistall. but I think this is an issue with the vista driver. Becuase my PC's that are running XP don't have the same issue.I have a C6183

  • Bill Speer
    Bill Speer May 11, 2010

    Go to Control Panel>Printers and Faxes. If you don['t see it on the right, choose Control Panel and you'll find it there. Look for your printer there and try the same thing. It sounds like you were in the wrong area. Also let me know if the printer actually DOES show up in the Printers and Faxes window.

  • Bill Speer
    Bill Speer May 11, 2010

    Try this.. right click the printer and choose Use Printer Online. Let me know if it shows Ready after that.

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  • 3 Answers

I found out that the IP address on the printer was different from the IP address that was available when the printer was first installed. After spending days trying to fix this, it was resolved in less than two minutes.
Go to the Printer Folder in the control panal and choose to Add a Printer. You will see the option to add the new printer ( wireless). Chose to install, and it will install the printer under the new IP address. It worked instantaneoulsy.

You also need to make sure the IP address is inputted into the printer ( check your guide for how to input the IP address)

What I dont know how to do is to keep the IP address static. Afger, it is not practical to do this each time it changes. If only the last digit changes, it may be as easy as switching to the printer available under the current IP address.

Cheers,

DeniseA

Posted on Mar 14, 2009

  • adamsts Mar 21, 2009

    New and BETTER solution...posted in another thread as well...



    My first solotution was to reinstall the printer as a new printer. But that is uncessary. The fix is as easy as changing the IP address the in Port.

    The problem is the the IP address for your wirelss is not static. and when it changes, the printer does not recognize the new IP address. When this occurs. go the the printer folder ( in the control panel) and click on 'add new priter'. Then select 'add a network wirless printer . NO NEED TO INSTALL THE PRINTER...you just want to see the IP address.

    Note the IP address.

    GO to the printer, click on the right mouse and select 'properties'
    Click on Port
    You will see the current port already highlighted.
    Click on ' configure port' and change the IP address under "printer name or IP address.
    Click OK.
    Problem solved

    Good luck.

    DeniseA

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  • 731 Answers

Hi

To fix the problem permanently try the below solution, you will not experience this anymore.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for what location says, Eg -LOCATION : HP photosmart C6100

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Thanks
Riz

Posted on Jan 11, 2009

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hi,

if printing from 2 other computer works fine, will i think its not an issue of IP address which changes somehow. but anyways, try to check if you still have other printer drivers under "PRINTERS" (see control panel). it should say HP Photosmart c6100 series. If you also have there a printer icon that says HP Photosmart c6100 series Copy1, try using it (right click on that icon and choose Set as Default Printer). If you only have HP Photosmart c6100 series under PRINTERS, try to right click, then choose properties. When Properties box is open, click on PORTS tab. then click on configure ports below. Try to type in the IP address of the printer under "Printer Name or Host name or IP address". make sure that you already printed network configuration page to get the exact ip address of the printer, Dont know how to print? do this.

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