Question about Washing Machines
Machine has completely stopped & technician says it cannot be fixed?? & I wish to speak to whirlpool direct before taking the matter further. & I can not find a contact No for whirlpool direct
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Posted on Nov 30, 2012
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Posted on Jan 02, 2017
It sounds like you have a broken motor coupling. If you manually advance the dial does it drain? The washer is a direct drive model that uses an electric drive motor to run the gearcase (transmission) and the drain pump. Even with the coupler broken (and worse-case scenario - the gearcase) the washer will still drain due to the way it is designed.
If the washer will fill and drain, but won't agitate or spin, this is usually a sign that the motor coupling has broken. The noise of the motor engaging, rattling noises, lack of agitation and ability to still drain are other common symptoms. This is a common fail item with this model washer through normal wear and tear. Newer versions of the coupler are more resilient and resist breaking. The following link explains how to replace one:
The motor coupling is located between the drive motor and the transmission and takes the place of a drive belt. They do wear out and can break. The replacement part number is included in the link I provided and is an improved upgraded coupling that is more resilient. It should last longer.
A replacement coupler can be purchased on line at appliancepartspros.com for about $11. Just use the part number in the link and "Search by Part Number" for your search criteria.
If you confirmed that the washer will not drain, you could have a pump that has something caught in it. The drain on these washers on have one moving part - the impeller. If something gets caught in it, the pump will not drain. You can access the pump by following this link:
Use the steps in the link provided to access the drain pump and remove the hoses to check inside the pump for any foreign objects (underwires from bras, undergarments and panty hose are common items). If the wash tub is still full of water an easy way to drain it with no mess is to use a wet/dry shop vac to pull the water from the tub. Simple gravity works too by removing one of the drain hoses, but is not recommended if the washer is in your home. These wash tubs have a 35 gallon capacity. If you have no shop vac and cannot risk allowing the washer to drain by pulling one of the drain hoses, you need to bail.
If the pump is defective, the part number is 3363892 and can be purchased at appliancepartspros.com for about $42.
If you have questions, or require additional assistance, please let me know. I hope this helps you.
Posted on Sep 14, 2009
Testimonial: "Thanks! No it will not drain either. It just stopped when it hit the drain for the rinse cycle & started that terrible noise. "
Whirlpool WTW6600SW / WTW6600SG / WTW6600SB Top
Whirlpool WTW6600SW1 washing machine problem. The machine starts, then beeps and stops. It flashes F1. Technician...
- posted in Washing Machines
Posted on Aug 28, 2010
"F20" is a No Water Detect error. It is an indication that you either have no water coming into the washer, or very little water at all. If the pressure switch has not tripped after 6 minutes, the error code is displayed. This can be a potential problem with the following:
If you have NO water in the wash tub, check the following:
- Inlet water valve may be clogged. Clean inlet screens if necessary.
- Make sure water taps are on.
- Check inlet hoses for kinks or clogs.
If you HAVE water filling the wash tub, check the following:
- Make sure you don't have a siphoning problem. Click the following link for instructions:
- Verify Drain Pump operation.
- Verify the Pressure Switch hoses are intact and connected properly.
- Verify wire harness connections at the pressure switch, inlet valves, drain pump and Central Control Unit (CCU).
To access the Drain Pump - UNPLUG the washer and take the lower panel under the door off by removing the three screws under the bottom edge. HINT: Propping the front feet of the washer up can make access much easier. I use a couple small blocks of wood. With the screws removed, the panel should drop down then come off. If it sticks, tap either side and it should come free. The pump is located directly under the wash tub in the front of the washer. Verify the electrical connections are good and that the pump is running. Click on the following link to check the pump for obstructions:
To access the Pressure Switch - remove the three screws in the top panel along the back of the washer. With the screws removed, the panel should slide back, then, lift off. The pressure switch is located on the right-hand side of the washer in the rear. It is a round plastic device with electrical connections and a plastic air hose attached. Verify the electrical connections are intact, and the air hose is attached and not cracked or leaking.
To access the Central Control Unit (CCU) - with the top panel of the washer removed, the CCU is located directly behind, and just above the rear of the wash tub. There should be a tech sheet directly behind the lower panel or attached to one of the interior cabinet walls. Please refer to this sheet to learn how to perform diagnostics and to verify the wire connections at the CCU. In addition, the tech sheet will also assist in how to locate the components mentioned, and the specific measurements required determining if the components are good or bad.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.(((())))
Posted on Sep 28, 2010
SOURCE: I've got a Whirlpool Washing
There is no Service center in Nasik but you can contact the Whirlpool Customer center on your Land line by dialing 1-860-180-4558
Posted on Oct 04, 2010
Testimonial: "thank you for your valuable reply.. is there any alternative number in case i dont have a Landline."
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