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Error message 1324. The path My Pictures contains an invalid character. Version 2.5.2.36 Can I remove? Can I update so my Quickbooks program can update? Need help please!

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Fix it

  1. Restart your computer, and reinstall QuickBooks.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks (Quickbooks 2010 requires 1.5GB of disk space):
  3. Remove invalid characters from the QuickBooks installation path:
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks.for more help visit
QuickBooks Tech Support

Posted on Aug 08, 2014

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There are 3 possible reasons why you are getting this error message:

1. An invalid character in QuickBooks installation path.
2. An incorrect path setting in the Windows registry.
3.Insufficient hard drive space available to install the QuickBooks program.

To fix this problem, please do the following:

  1. Restart your computer, and reinstall QuickBooks.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks (Quickbooks 2010 requires 1.5GB of disk space):
    1. Double-click the Computer (for Windows 7 or Vista) or My Computer (for Windows XP) icon on your Windows desktop.
    2. Note the amount of free space shown in the window next to the drive letter where QuickBooks is being installed:
      • If the amount of free space is less than 1 GB, free up disk space before installing QuickBooks or install QuickBooks on a different drive.
      • If the amount of free space is greater than 1 GB, proceed with step 2.
  3. Remove invalid characters from the QuickBooks installation path:
    1. Right-click the Windows Start button and select Explore.
    2. Navigate to the path shown in the error:
      • If there are non-alphanumeric characters in the name of any folder in the installation path, right-click the folder and select Rename to remove them, and then reinstall QuickBooks.
      • If there are only alphanumeric characters in the installation path, proceed with step 3.
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks.
Note: You must be logged in as a Windows administrator or as a member of the Administrator group to add a new user.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.
  1. Restart your computer, and reinstall QuickBooks.
  2. Confirm that at least 2.5 GB of disk space is available for installing QuickBooks (Quickbooks 2010 requires 1.5GB of disk space):
    1. Double-click the Computer (for Windows 7 or Vista) or My Computer (for Windows XP) icon on your Windows desktop.
    2. Note the amount of free space shown in the window next to the drive letter where QuickBooks is being installed:
      • If the amount of free space is less than 1 GB, free up disk space before installing QuickBooks or install QuickBooks on a different drive.
      • If the amount of free space is greater than 1 GB, proceed with step 2.
  3. Remove invalid characters from the QuickBooks installation path:
    1. Right-click the Windows Start button and select Explore.
    2. Navigate to the path shown in the error:
      • If there are non-alphanumeric characters in the name of any folder in the installation path, right-click the folder and select Rename to remove them, and then reinstall QuickBooks.
      • If there are only alphanumeric characters in the installation path, proceed with step 3.
  4. Create a new user in Windows to rewrite any Windows registry settings that may be causing the error and log in as that user to install QuickBooks.
Note: You must be logged in as a Windows administrator or as a member of the Administrator group to add a new user.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

Posted on Nov 30, 2012

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