Question about Microsoft Entourage For Mac for Mac

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Entourage crashes when I try to delete "sent messages"

Something must be corrupt at the end of the sent messages.
What canI do.

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Hi,

If you suspect that something is corrupted at the end of the message, you might need to recreate the messsage. if you're sending a message with an attachment, the attachment might be too large. Try sending the message by deleting the images on your signature.

Hope this helps!
Cheer!

Posted on Dec 02, 2011

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How do I delete incoming mail in Entourage


Hi, First try logging into your Web based email server, (ie.gmail.com, yahoomail.com). then delete those mails from inbox then try logging in using your entourage.

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If you cannot delete email in Outlook Express and the program crashes frequently the problem might be because of corrupt storage folders - typically, the Inbox and the Deleted Items. As you may know, the email program uses the Inbox to store all incoming email, Sent Items for the messages you have sent and Delete Items for the messages that have been discarded. Now if you cannot delete an email in Outlook Express the cause of your troubles might be faultly or corrupt Inbox or Delete Items folders.
Fixing these two folders is not difficult and for that we need to find out where these folders reside on the hard disk. In the Outlook Express program, go to "Tools" -> "Options" and move to the "Maintenance" tab. You'll find a "Store Folder..." button; click on it. This brings up a small window with the path to the storage folders directory. Use the left mouse button and click to select the entire path. Now right-click and choose the "Copy" option. Close the Outlook Express program.
Open the "Run" program from the "Start" menu and paste the full path (CONTROL-V or right-click -> Paste). The Outlook Express storage folders are hidden files. You may need to force Windows to show them. From the top menu, select "Tools" -> "Folder Options" and then from the "View" tab, check "Show Hidden Files and Folders". Now simply select the Deleted Items.dbx file and send it to the recycle bin. Don't worry; Outlook Express will create a new one when you start it again.
If you still cannot delete the email after manually removing the Deleted Items.dbx file, I suggest you do the same for the inbox storage folder. However, deleting that will also remove all of your store email messages. So first select and drag all the messages in a temporary folder (create on the Desktop); you can then drag them back to the inbox when you open Outlook Express again and it creates the inbox afresh.

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When i log onto entourage, it has me put in password, (i know its the right one) then a message comes up and reads "mail can not be received at this time, username/password r security settings may be...


Hi,

Try to login to your Webmail and see if you can login.

when I say Webmail, for example you have a hotmail account, try to login to www.hotmail.com by using Safari or any internet browser.

If you can't login to webmail, that means you're enterring the wrong password. But if you can login, most likely you have a corrupted account profile. Try recreating your account in Entourage.

Hope this helps.
Cheers!

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1 Answer

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Connection Doctor would help here, but unfortunately Apple did not add this feature until 10.4. :-(
If I understand your problem correctly, you can send mail successfully, but trying later to access those messages in your Sent mailbox results in this error message. If you are using an IMAP account, you may need to visit Preferences / Accounts / Mailbox Behaviors and uncheck the box for "Store sent messages on the server." If you are using a POP account, it's possible the mailbox (or a Mail preference file) is simply corrupt and will need to be deleted and recreated. Unfortunately, the Panther and Tiger mail systems are known to be susceptible to certain types of corruption.

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This may be due to the means of authentication being used -- by the STMP server you are sending to and/or the authentication options selected in your Entourage setup. Mail servers commonly establish restrictions based on authentication to restrict who can send mail through them as a means of preventing spam.

Cable companies for example, and possibly your campus network, often restrict the sending of Mail to those computers that have a local connection to their network based on the IP address they are using -- i.e. where you plugged in or which wireless adapter you are connected to. Alternatively, many others require your mail client to present your user name and password to authenticate... or possibly to authenticate only in those cases when you are not connected locally.

So... to get an iron clad answer, you need to find out from the Mail server administrators what type of authentication is required. This information is often listed on "help" web pages describing how to set up your mail client... or call them if you can. Alternatively, check your Entourage setup to see how it is contacting the server for outgoing mail. Try changing the authentication method to use Password authentication if it is not already. Ultimately, the mail administrator for your Mail server is likely your best help resource.

Hope this helps.

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1 Answer

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Hi,
Send & Recieve Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.
http://www.entourage.mvps.org/database/rebuild.html

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check your system for viruses with latest definition updates
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1 Answer

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Hi,

If you already rebuilt the Database and still crashing, that means that your Database(Main Identity) is already corrupted and you need to start a fresh database.

Try deleting the messages in your Webmail if you're using IMAP account. Most likely, that message that was stucked in your deleted items folder is causing the issue.

If you have TimeMachine enabled, restore to the date when Entouarge last worked.

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