Question about Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal

The suction will not switch back to the upright when wand is replaced but it still comes through the wand I have a dyson dc28 animal

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1 Answer

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  • 2,572 Answers

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Dec 06, 2012

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Posted on Aug 09, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: the bare floor button on my dyson dc28 animal does

    Hi there,

    Sorry to hear you're having difficulties with your DC28. The problem you're experiencing sounds unusual - it's probably best if you get in touch with us directly so one of our experts can run through some simple troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email your details to us at askdysonUS@dyson.com. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Our Dyson Animal DC28 is

      Hi there,

      Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

      http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

      The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

      http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

      Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Aug 30, 2011

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