Question about FroliCat BOLT Laser Cat Toy

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Laser is not working

Toy is rotating and making noise, but no laser is showing. How do I replace the laser or should I just return to Amazon? (Just received the toy in the mail yesterday!) Thanks

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  • h lee Nov 29, 2012

    Figured it out. Called the toll free customer service line 1-888-726-6369, told them what happened, they asked for the manufactured month (printed on sticker on back of unit), and will be sending a replacement unit via fedex.

  • h lee Nov 29, 2012

    Figured it out. Called the toll free customer service line
    1-888-726-6369, told them what happened, they asked for the manufactured
    month (printed on sticker on back of unit), and will be sending a
    replacement unit via fedex.

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Never show video


There are 3 possible causes for this problem:

1) Dirty lens - clean the lens with a lens cleaner or a non-abrasive foam cleaner on a cotton swap & leave to dry. If this doesn't work try the next option.

2) Hardened grease on the laser track - If the track grease hardens, it will impede the movement of the laser. - Turn the device off, and GENTLY push the laser to the outermost position from the centre. This will redistribute the track grease. Try a disc again.

3) If 1) & 2) haven't helped, then the problem is most likely a faulty laser or mechanism, which would have to be replaced.

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