Question about HP Hewlett Packard Designjet 500 42" Wide Format Printer Plotter Model C7770b

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Hp design jet 500 error code 5613? - HP Hewlett Packard Designjet 500 42" Wide Format Printer Plotter Model C7770b

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System Error: 56:13
Error in the Drive Roller Encoder Sensor quadrature.
Corrective Action: Try the following:
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
If the Error Code continues, replace the Drive Roller Encoder

sounds like the media motor encoder is dirty or has failed , there are videos on you tube on how to get to the sensor ,OR if your not up to it I would recommend Belmonte Business equipment as being much cheaper than HP to resolve your issue

Posted on Jan 02, 2013


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Posted on Jan 02, 2017


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We have a HP Design Jet 500 We turned it on and this is the error code. System Error 21:10 0X3010002 Task Temech file sequence.c line 758

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
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  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

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