Question about HP Hewlett Packard Designjet 500 42" Wide Format Printer Plotter Model C7770b

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Hp design jet 500 error code 5613? - HP Hewlett Packard Designjet 500 42" Wide Format Printer Plotter Model C7770b

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System Error: 56:13
Problem
Description:
Error in the Drive Roller Encoder Sensor quadrature.
Corrective Action: Try the following:
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
If the Error Code continues, replace the Drive Roller Encoder

sounds like the media motor encoder is dirty or has failed , there are videos on you tube on how to get to the sensor ,OR if your not up to it I would recommend Belmonte Business equipment as being much cheaper than HP to resolve your issue

Posted on Jan 02, 2013

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Posted on Jan 02, 2017

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  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
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