Question about HP Photosmart C8180 All-in-one - Multifunction Printer /
The printer Wireless Network Test Report Diagnostics summary Radio ON Pass Radio Working Fail Any suggestions?
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Posted on Jan 02, 2017
Try the following steps:
1. Connect the power cord of the printer directly to the wall jack (make sure its not connected to surge protector.
2. Turn the printer On, Press the "Setup" Button, go to "Network", then go to "Restore network defaults", press "Ok" on that.
3. Printer would ask you if you want to restore or not, select "Yes"
4. After that in the same menu (Network Menu), go to wireless test report and print it.
5. If it still shows that the wireless radio is not functioning then only move to next step.
6. Press and hold * and # together on the numeric keypad of the computer.
7. Printer would ask you for a special key combo, enter 1, 2 and 3 respectively.
8. It would open the support menu. Press ok on that.
9. Then scroll to resets menu, select "Semiful Reset"
10. Once you would press ok on this, the printer would go off.
11. Wait for 2 minutes and then turn the printer "On"
I hope this would resolve the issue that you're facing.
All the best!!
Posted on Dec 31, 2010
Testimonial: "Thanks. I'm back up and running but I'm curious as to what the surge protector has to do with it?"
From some guy name Bob who suggested to try downloading the Hewlett PAckard not the HP drivers .. this is a MUST do proceedure as HP drivers will not work with this printer.. we are attempting this at this momnet do not know if this is a solution or not but thought I would throw it out there...
Posted on Jan 02, 2011
SOURCE: I have a HP Photosmart
This could be a couple of issues. One is the wifi part of your router is the actual problem or the printer has a wifi issue or is going into a sleep mode.
If you are not seeing any other problems from other wifi devices then your router should be fine. It is still possible that it is the very early stages of failing. These start with data errors and then progress to disconnects and finally stops working. Usual starts about 12-18 months old.
The same problem can happen with the device. It can start to have problems with connections or will loose the connection. Normally though the cause will be a poor signal which can be from the device or just it being too far away or having metal in between it and the router. Try moving the printer as close as you can to the router. If it improves or stops then it was a signal strength. If it works and then gets worse then the problem is the printer.
The third issue can be if the printer has a sleep mode. This powers down the printer that wakes up when you print to it. When you restart it then you reset the time and the printer is wide awake. Once in a while it can also be the power supply in the printer that mimics this. It overheats and shuts down.
What you need to do is a process of elimination. Try moving the printer checking the other devices etc The idea is to eliminate what isn't the problem. When you know the guilty culprit then you can replace it.
Usually when I've seen this it is the router but check everything else.
Posted on Jan 25, 2011
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