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Re: removal of the content lock on my web and walk...
Hi i had the same problem this is a master reset just turn you phone off dont take the sim out. hold down left and right soft key and press the power button on the top the when you see the screen press the call key and your all set
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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How to remove Content Lock
Content Lock is automatically applied to all pay as you go and pay
monthly mobiles, however, you can ask to have Content Lock removed if
you can prove that you're over 18. You can verify your age by credit
card or by a name and address check through a credit reference agency,
by dialling 1818 from your T-Mobile phone or calling Customer Services on 150.
there is no way of unlocking content lock unless you go to t mo web site with a credit card but you can go into a t mobile shop and they will do it as long as you have your imie number /mobile number/and two id papers ie birth certificate and utility bill check hte bt mo web site for more details
I had same problem
You will have to go into your local T mobile store
If you write T-Mobile a 'to the point' letter they well compensate you with a weeks voucher for pay and go
I e mailed and complained as I'm 30, And was not given the option for the content lock nor was it offered to be removed in store when i purchased it
I told T mobile what an inconvienioence it was that I had to take a day offf work to go to thier shop and prove my age when this should have been done in store
I also complained about the member of staff who sold me the dongle as she should have informed me of what I was buying... she failed to do this so to me, she failed to do her job properly
But then it is only the UNEDUCATED that work in these stores cause there was no vacancies left at McDonalds!
Content lock? as in certain sites are blocked by a content blocker? If its blocked, you need to go to a T-Mobile store to verify your age. Once they can verify the age they can take the Content block off the account.
Most accounts come with the content blocker feature now which needs to be removed by a rep in a T-Mobile store that can verify age.