Question about Dell DVD-rom DVD Drive

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My computer (dell latituded d800 with XP) is not recognizing anything in my cd drive)

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  • bert313 Feb 03, 2009

    it reads dvd but not cd or cd-rw

    and i can not burn dvd+r/cd-rw

  • Anonymous Mar 26, 2009

    When I insert a DVD in my laptop, the DVD is not recognized. 
    Some attemts are made and then it appears always as it would be empy (with the DVD / CD-RW label and not reading the label of the DVD).


    With the CDs works fine. But the hardware of the machine says is a DVD-ROM / CD-RW.


    I tried to stop all the programs possible, also firewall and antivirus, to stop a lot of services, but nothing. 

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The dtive is damaged and needs to be changed.
Please vote!

Posted on May 13, 2010

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If you can, try a USB drive, I bought more then one, also try using a Dell drive off a replicator, the C series have drive ports, but there is the powered USB on the Dell's side

Posted on Jul 26, 2009

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  • 19 Answers

Hi,

You can try the steps below and that should fix the issue.

Edit the registry:-
1. Click Start, and click Run.
2. Type regedit in the Open box, and click OK.
3. In Registry Editor, click the plus (+) sign next to each folder name to expand the following registry path:
4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. In the right pane, right-click Upper Filters, and click Delete.
7. Click yes when prompted to delete the registry value.
8. In the right pane, right-click Lower Filters, and click Delete.
9. Click yes again.
10.Close the window and restart the computer


Please do not forget to rate the solution.

Regards,
Musheer.

Posted on Jun 15, 2009

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Hi
We will first start with these steps and let me if is still resolved or not.
1. http://support.microsoft.com/default.aspx/kb/929461
Do this step and restart your laptop. Let me know what kind of dvds are you using. Are they movies or with data.
2. Run a 32 bit dell diags on the drive. You can access Dell diagnostics by pressing F12 when you seeing the Dell logo when you start the system. You may have to try couple of times to get to the screen. It will show you one time boot menu. Select diagnostics. Alternatively, if you have Dell diagnostics or drivers cd, insert that and in the one time boot menu select cd dvd and press enter.
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3. IF the diags have passed and still having the issue boot system to safe mode and then go to My computer, right click the drive and click on explore. Check if you can see any contents of your dvd. If you can then the culprit is the OS or windows xp then we can do more steps. To access safe mode press F8 when u see the dell logo during start up.
Do share you experience so that I can know how it is working

Thank you
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Expert in Dell Laptops.

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