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Brother MFC-490cw stopped working

I installed the wireless brother printer and 2 days later when I turned it on to print it states low temperature, allow to warm up... soooo I waited several hours and the message is still there, the display is flickering and it does not print or even turn off.  So I unplugged it.  The next day I plugged it in to see if it still said the same and it beeps several times and does nothing, Also the Fax button was lit up.  I still can't turn it off and pushing buttons just makes it beep.  What happened and is there any hope of fixin git??  Also office max won't take it back because, although I recieved it as a christmas present, it was bought over 14 days ago.  Do you think brother will take it back and send me a working printer.  I only actually printed 2 documents before it broke!!!

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  • 38 Answers

I would think so! Here's how to contact them. They will need your model# and serial# of your printer:

7777 North Brother Blvd.
Bartlett, Tennessee 38133
1-877-BROTHER (877-276-8437)
901-379-1215 (fax)
M-F, 9:00am to 8:00pm Eastern Time

Posted on Nov 12, 2009

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