Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse
Cannot use keys on keyboard to enter addresses or searches. Cannot enter password on my user log on.Computer has two users. User without password also has no reaction to key entries.For instance when clicking on Google search bar,I get the intermittend flashing vertical bar inside the search bar, but when I start typing nothing registers on screen. Also when using mouse cursor to click on a spot in the browser address bar, every thing is normal untill I press delete in order to be able to enter a new address. Nothing happens. My keyboard connector appears to be normal. I installed new batteries also in mouse. I tried many times to reset the connection by depressing the connection buttons on both mouse and keyboard. The mouse green LED light is on. Any suggestion on what to try will be very much appreciated. THX Andy.
Just called Logitech support (who were more than helpful, very friendly, and picked up the phone within 5 minutes).
I have an MX3000 laser combo set and the receiver lost connection to the mouse last week. Then the keyboard went out a few nights ago. I had tried what everyone else here had tried to no avail.
So I decided to give a tech support line the benefit of the doubt and call one...
I'm very glad I did!
Here is the entire process for the Left Ctrl + Left Alt + F12 keys. First, when you hit these keys together, a box should pop up on screen to prompt you to reset the encryption sequence. That is what these keys are for. If nothing pops up on your screen (as was my case!), wait a few minutes for the button sequenece to time out, then hit these keys again. Make sure its L-Ctrl + L-Alt + F12 only. Within 2 seconds after that button combo, hit connect on the receiver. Within 2 seconds of that hit connect on the underside of the keyboard. Within 2 seconds of that, hit your Escape key on the keyboard. Sounds completely ridiculous, but this is the direction Logitech support drove me in. And it worked for me. And this is after I tried everything imaginable for over the past week.
We then moved on to the mouse, which i thought we had fixed. But now i have one working and one not working, so I think I need to re-run through this whole process to fix the second mouse. Basically, I now have 1 mouse that works on both receivers, on 2 different pc's with 2 different keyboards in two different rooms (both sets are MX3000 however).
The other now seems to have lost the signal. Will update if I get that second mouse to play nicely with me.
Hope this helps anyone about to trash a perfectly good unit like I was!
Posted on Sep 26, 2008
I know how fix that problem!
download software from logitech "http://www.logitech.com/pub/techsupport/mouse/setpoint400br.exe" then install, then press left ctrl + alt + f12 , and you see Miracle, type that code and you board will work :)
Posted on Jan 25, 2008
Solution #3 works for me. Thanks, hutty44!
1. Go to My Computer -> Manage -> Device Manager
2. Under Human Interface Devices, there is a yellow mark beside USB Human Interface Device
3. Right click -> select Update Driver...
4. Select Advance -> ... I will choose driver to install
5. Select "USB Human Interface Device", Next
6. Finally, press Left Ctrl + Left Alt + F12
7. Type the code
Posted on Nov 15, 2008
1) Boot Windows (even if you are using Linux or XXX).
2) Install Logitech drivers from CD (even if system was usable whithout them before).
3) Ctrl(left)-Alt(left)-F12 and they type what they ask you to type.
4) Use that keyboard under Linux/OSX/Wndows, but try to get a replacement for that CRUPy HW as soon as possible, so that you never have to do that stupid thing again.
Posted on Mar 25, 2008
I had the same Problem this is how i fixed it: Start right click my computer, properties device manager, keyboard and mouse had yellow marks beside them, right click on the keyboard then reinstall drivers. If you still have the disk insert it, allow the computer to search the disc by clicking yes this time only: and then select the advance setting on next page, then click allow me to locate drivers myself. there may be more than one to install. just go through them till you find the one that works for your keyboard. this isn't the best description but i hope that it helps you out.
Posted on Mar 15, 2008
Does your key board work in other applications? For example in word processor. Do you encounter this problem continually or does it occur occasionally?. There could be many reasons for this problem. if its possible let me know what is the OS. and software you use to browse the internet and the keyboard make and model? Do u remember of installing any new applications or hardware just before this problem started? if so try restoring your PC to an earlier point when everything was OK.
Posted on Jun 07, 2007
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