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Error on Brother Innovis 4000d sewing machine

Error message ''a malfunction has occurred. Turn off machine and turn back on. TG-PM''

recycling does not remove the problem

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  • Anonymous Mar 24, 2014

    Needle fell down inside machine

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  • Expert
  • 186 Answers

You probably need to take it in for service. Thread guide pulse motor (TG-PM) is jammed with thread. There is a new shield that that can install to keep this from happening again.
You can gently try to move it with the machine on and see if that works, it is the little shuttle that goes up and down on the front of the machine, it is probably stuck where you can see it.
good luck!

Posted on Jan 31, 2009

  • Teresa Smith
    Teresa Smith Dec 02, 2011

    It worked! I called my local sewing machine company and the lady didnt know what the msg was. She suggested I bring it in to have it serviced which is $125 plus parts...I looked it up on internet instead and did what you said, looked for threads and gently moved it as I turned it on...works fine now! THANK YOU SO MUCH!

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