Question about Jura Capresso Impressa X90 Espresso Machine

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Tray Missing error cannot make coffee

Seems the tray is not making contact

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Clean the two left side contacts inside the housing where the tray fits. Note...Unplug from wall first.

Posted on Jun 08, 2013

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Malfunction 8

I just fixed it. I saw some info from a Doctor in Hawaii who described reaching up inside the machine with some success and this inspired me (Thanks!). I had been getting Malfunction 8 for some time, and letting the machine cool (turning it off) for 15 minutes was the only way to not get the error. It always sounded like it was "straining" to make coffee. It would generally try 3 times to clear itself before the Malfunction 8, I'm sure those with the problem will recognize the symptoms. All the rinse/ decalcify/on/off stuff was temporary. We lived with this for 5 months or so. Finally, it would only get a Malfunction 8, and so became unusable, and we were considering sending it in for repair. This was the second round of Malfunction 8 problems; the first seemed to fix itself for an unknown reason. On to the fix: Unplug, remove the water tank, pull out the bucket and tray, and allow to cool if necessary. Now - smaller fingers are better - reach into the machine, palm up. Feel as far back as you can, then work your way forward, toward yourself. As you move toward you will feel a flat area about an inch wide (measuring front to back). Just back of this (away from yourself), you'll feel a crack about 3/8" to 1/2" wide. Push your fingers up into this area and feel around. You will probably feel stuff that feels like light, chunky rocks. Break these up and they should fall out. Again, small fingers are better and once I got an idea of what I was doing, I described it to my wife and she did it. There is a tendency to not feel far enough back in the machine, so be sure to find the flat place at the lowest point of the mechanism then go just past it and up to find the crack. Pulled out about five crusty chunks of burned, almost charcoal like compressed coffee. I also got about a foot of plumber's tape (the metal stuff with holes in it that's useful for just about everything) bent it with a 4" radius, and worked it up into the crack to break up any stuff we couldn't reach. Work at this until no more stuff is in there. Now, tilt the machine toward you and "pat" firmly all over to jog anything left into the crack area, and check for chuncks again. When that's done, put everything back together, move the machine to where you can work from the top. Don't start it up. Get a flashlight and a wooden spoon. Open the top "pre-ground" door and peer in. With the wooden spoon handle, poke in there and tap everything to break up any stuck things. I thought a shopvac with a small tube might work here, too, but wasn't sure whether something bad might happen. Anyway, tap tap tap about 100 times. Now start up the machine. Keep peering in; watch how the mechanism works, and don't trap the spoon handle! Now, try to brew some coffee. While it's actually squeezing out the coffee, tap some more on the "closed" mechanism to free up any more stuck coffee. Do this whole procedure 3-4 times to be sure, but don't drink any of the coffee it brews: The first ejected puck looked really aweful - it looked like about 1/3 moldy coffee; of course the machine had been sitting for 3 weeks, probably stuck in the middle of a puck ejection cycle. Anyway, the machine should run good as new. Good luck and please comment as to whether it works for you. - Woody

Posted on Jan 10, 2009

z34aga
  • 137 Answers

SOURCE: Water in the drip tray of coffee machine

take out the mecanism and clean it how is instructed in manual, than get it back carefuly. Pay attention on position of mecanizm.

Posted on Mar 28, 2009

  • 1 Answer

SOURCE: Missing tray error

Insert the tray-all of it except the grounds container.  The message disappears and you can wait until the machine continues it's cycle and then asks to empty the tray.  Empty the tray and place the grounds container back inside.  Whew, I've done this a few times over the years when I am rushing but it fixes it every time.

Posted on Jun 18, 2009

  • 60 Answers

SOURCE: Tray will not insert properly, a flap seems to be lowered

Start up the machine, take insert everything but the used grounds container. The machine will reposition the brew unit. When the machine says "heating", take out the tray and now you can insert everthing with the used grounds container. You can of course run a Rinse cycle if the machine doesn`t start positioning right away.

Posted on Sep 02, 2009

  • 4 Answers

SOURCE: Tray empty message

If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)

Posted on Oct 13, 2009

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My jura j9 continues to show the error of "empty drip tray" I have cleaned the metal connectors in the back and cleaned and dried the back of the Machine. Please help


If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really dirty!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!!

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1 Answer

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Either the tray is really missing or the switch/device that detects the tray is in place is not responding to the tray. It could be either a mechanical or electrical issue.

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Can't get rid of drip tray missing


the basic solution is to clean the contacts at the back of the drip tray, they can easily become soiled. assuming you have done this the contact points in the coffee machine may also need cleaning. this can be done by gently rubbing fine sand paper on the contact where the drip tray contact are inserted. if problem still persists then the internal contacts may need replacing.

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1 Answer

Tray missing error


The "sensor" is most likely a micro-switch. When the tray is in it actuates the switch and closes a circuit indicating to the controller that the tray is in place. Sorry to tell you this but it will have to be disassembled to replace the switch if it has failed as the micro-switches are usually sealed items that are not normally cleaned.

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@Derekns74 How do you remove the switch? My C3000 also reads "EMPTY TRAY" constantly, even if the tray is empty and clean. It does not display the "EMPTY GROUNDS" error only "EMPTY TRAY"

If I remove the tray it display "TRAY MISSING" but whenever I insert the tray again, it reads "EMPTY TRAY"

On one occasion when our power went out, it fixed the machine, so that it stopped reading "EMPTY TRAY," but after a day or two it stopped working and displayed the same EMPTY TRAY error message again.

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I keep getting tray empty message when the tray is in fact emty


Try to snap out the metal contacts on the tray and clean behind them. Make sure that everything has dried up before you reassemble.

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5 Answers

Missing tray error


Insert the tray-all of it except the grounds container.  The message disappears and you can wait until the machine continues it's cycle and then asks to empty the tray.  Empty the tray and place the grounds container back inside.  Whew, I've done this a few times over the years when I am rushing but it fixes it every time.

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