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When starting the washer, it occasionally will not fill

I am an American civil service worker living in Japan and working on a military facility. I own a Whirlpool washer & dryer, and am having problems getting the washer to fill with water when initially starting. To the best of my knowledge there are no Whirlpool repair facilities in Japan, or at least not in my area. The washer model is WTW5800SG0. When my wife starts the wash cycle, the water does not fill in the tub, and just goes right out the drain. Then she stops the machine and rotates the selector switch, and restarts the machine. Sometimes the tub will fill after doing this and sometimes it will not. Sometimes after stopping the machine, she will move the tub from front to back and the, adjusting the balance, and sometimes it will fill after doing this. I'm not convinced that anything she is doing is actually having an affect, but I am tired of my water bills increasing because we are losing water this way. I've leveled the machine, so I don't think that is the problem. Is this a problem with some part in the machine that is not working properly, and is this something that I can fix myself if I purchase the part? Any help I can get with this problem would be greatly appreciated.

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Check the drain hose. The open end of the pipe the hose drains into must be higher than the top of the washer's tub (usually 30 inches or so off the floor, minimum) or the water can siphon right out. The drain hose should not be a sealed connection to the drain pipe. Try to extend the drain pipe up to about 36 inches off the floor level.

Posted on Jan 10, 2009

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6ya6ya
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Posted on Jan 02, 2017

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