If the machine is not yet a year old you can call the back to basics company and they will send out a replacement. This has happened on a couple of mine. If its older than that you can try, but will more than likely have to buy a new one
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See the diagram attached: You will see the fuse you will problema 1) Ground 2) Live wire touching the chassis 3) Heating elements in short 4) Control Relais in short. 5) Test Diodes,You must test every components.God bless you
This problem indicates that there is no power to the toaster. Firstly check the power cord at the plug-open up the plug if necessary & make sure all wires are properly connected. Next check the cable where it enters the toaster. This is where there is most wear & tear on power cables. You may also have to open up the toaster to get to the power cable connections. If you have a continuity tester test the entire length of the cable for breaks by testing each core of the cable, namely earth, live and neutral. Lastly check all fuses, if any. If the cable or fuses aren't at fault, there is a bad connection somewhere within the toaster & will need to be checked by somebody with experience in home appliances.
1. Remove bottom screws; 2. Remove side handle; 3. Only pry up the casing from the black bottom base; 4. Turn the toaster back in up-right position; 5. Facing the lever end, (may be easier with a helper), lift the casing about 2-3 inches and unplug the wire on your left side then lift it up completely but be careful because another wire on the right side will remain attached; 6. You are now facing an electronic card and behind it lays the source of your problem. A small 3/4" x 1" white plastic. An electro-magnet. Some bread dust, not crumbs but real dust. You need to clean them all. probably easy with an air compressor or even a can of compressed air duster used for computer. The worse scenario is to unscrew what hold the electronic card in place and the 2 screw that hold the electric cord in place. Then you get a very good access the the source of the problem.
Even after 19 months, I did get a new toaster from our canadian Breville's distributor but after another 24 months, this time they offered me a 40% rebate to purchase a new one. No thanks, I decided to try to fix it or buy a different brand. We succeeded, my son and I. Good luck to you.
Possibly a GFI on an outlet of the same circuit as the toaster needs to be reset?
We had the same problem and so came here. When I read "replaced the fuse in the plug" my husband asked about the outlet GFI switches (he replaced the outlets last year, so he remembered they had GFI switches). One GFI on the toaster's circuit had "blown" and so needed to be reset. Before relegating the toaster to the recycling bin, check the it by plugging it into an outlet you know is working.
jsullivan22 is right about the diode. I have this problem with my 24502, which is a dual version of this. There are 2 circuit boards in your unit one with the LED display on it and another one. The diode needing replacing is on the other board. it is in the center of the board, right next to a large (1/2W or 1W) 2K ohm resistor. The diode is probably part number 3ez24d5. Test it with the diode test on your DMM, if it is bad you will get 0V both directions (I think). Also if you measure it with the Ohm function it will probably measure less than an Ohm (check the zero on your DMM as many are not accurate down this low) You can probably replace it with a <a id="ctl00_ContentMain_CartGrid_grid_ctl02_ctl00_lnkManufacturerPartNumber" href="http://mouser.com/Search/ProductDetail.aspx?R=1N5934BGvirtualkey58410000virtualkey863-1N5934BG" style="font-weight: bold;">1N5934BG</a> or a <a id="ctl00_ContentMain_CartGrid_grid_ctl03_ctl00_lnkManufacturerPartNumber" href="http://mouser.com/Search/ProductDetail.aspx?R=1N5359BGvirtualkey58410000virtualkey863-1N5359BG" style="font-weight: bold;">1N5359BG</a> Mouser stocks both of these (currently). I haven\'t gotten my parts so I can\'t guarantee these will work, but I\'m pretty sure. I will try the latter first as I\'m hoping it\'s higher power rating will keep it from burning out again, although I will be buying several spares. <br><br>This is clearly a design issue with these toasters and one that could be easily corrected. Both circuit boards in my toaster are very toasty in the area of these diodes, although I\'m sure the fact that these boards are mounted very close to the heating elements doesn\'t help their longevity.<br><br>Hope this helps everyone.