M disc duplicator not recognized by computer - M-Disc Disc Duplicator - 1 Target

Hello,

The duplicator has a usb option that needs to be selected via the duplicator controller menu. If your duplicator menu currently reads 1. Copy scroll up using the up arrow key to look for the Usb Mode. You may be prompt to switch to the Usb Mode by pressing Ent. Once you do so the duplicator will reboot and the drive should be available through the (My) Computer screen on your personal computer. If you do not see the Usb Menu option on your duplicator menu you can turn it on by holding down the ESC until you hear a beep. It will display the Adv Setup Menu. Scroll down until you see "Usb Option", press the ENT then scroll down to select the ON position and press ENT. After the Usb Option has been turned on you should press the ESC button twice then scroll up until you see the USB Option, press ENT to view the option then select to turn in ON and press ENT. Feel Free to give us a call if you have further inquiries.

Tech Support - Johnny
Produplicator

866-817-4094
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