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The Pathfinder 6039 can be restarted in several ways. If you have the version that has a small access door below the keyboard with a small hole to the left of that access door, use the included stylus that came with the printer and insert it into that hole. That will perform a soft boot, also known as a warm boot. This type of boot or reset is a non destructive reset and will NOT delete any data.
If you need a more destructive method of resetting the printer to delete all of the data on the printer (does not delete data from any installed memory card), you need to:
Power off the printer Press and hold down the TAB and ON/OFF button when you press and release the switch behind that small hole described above. If done right, a dialog shows up on the display that tells you to press the LEFT arrow to delete the RAM, Registry and Drive. Any other key will abort the process.
If this isn't working for you, call 1-800-543-6650 option 7, and ask for someone in technical support to walk you through the process. If you are not in the US, use their email link at the bottom of this:
My MC55 will not respond to a cold or warm boot. I have fully charged the battery. The screen will not respond when I tap it. The screen is white withe the Motorola logo and MC55 Series. Is there anyway to get this back to working again with out sending it to a tech person?
Can you help me?
Hello jeffjenkins. I'd offer for my company to do the repair ourselves, but unfortunately, our repair lab won't be operational until February. Generally, a replacement screen for your MC50 should be around $50 to $75. That is going to depend on whether it's new, used, refurbished, OEM, or third-party and of course, how much a company wants to charge. Personally, I charge $25 for the screen and $100 for the repair if doing it in-house or $70 for the screen if just selling it. But, that's me. I think it would be worth googling "MC50 Screen Replacement" to find a list of vendors that can do this. Ultimately, you'll be looking at anywhere from $150 to $300 for the screen and repair service. I hope this helps. Good luck!
704 on this printer means
Printer has not sensed a supply mark within the specified
number of inches. Since this is a black mark printer, there should be black squares at the bottom of the liner that passes through the printer. If you have no black squares, then you're using the wrong supplies.
The plastic that holds the supplies in place should spring open if this is a 6032 or 6037. Some of the 6032 and 6037 printers have a supply lock that is a little gray tab at the base of the cavity where the supplies are held in place, but before they angle up past the supply sensor and over the rubbery roller. It is possible that this is locked in the wrong width for your supply size. If it is, try folding it out away from the supply roll so that the supply holder can move freely, judge the width of your supplies and use one of the 3 fixed positions for locking the supply holder in place. Your supplies should fit snugly either way.
If your supplies are loaded correctly, go into diagnostics and go through the paper registration to try and calibrate your supplies. If the printer passes, you should be good to go. If it fails, call the support line from monarch.com, and a repair tech can walk you through the proper setup by having a quick 5 minute call.