a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Problem may be reset needed, or lens need cleaning, or dvd recoreder worn out. Reset is pull the plug from the wall for 5 minutes. Turn it back on after reset to load firmware again, may work after that.. TDK makes lens cleaner. LG uses fan so, dirt can get into dvd recorder lens. If the tray moves out wiggly, laser assembly may move wiggly too. Replace dvd recorder which is a dvd+-rw regular ide unit from computers.
When you have had a dvd_rw in your computer; your LG won't except them anymore.In the next steps I'll show you how to solve that problem
first take a new (unused dvd_rw)
Initalize the new dvd_rw in your LG.
write " LG master dvd_rw" on it and put it in a safe place.
when you've a dvd'_rw used in your computer but you want to burn something from your LG on it take next steps
take the master LG and put it in your computer
start Nero or an other burning program
choose disc copy and copy the master to the used dvd_rw.
when done , take the copy and put it in the LG.
this time the LG will exept the copy.
Put the master LG again away
You need to clean the reading head. When doing this you need to be very careful about static electricity. And never run the unit with anything more than the lid off.
First there are 3 screws on each side that take a side cover off.
Second there are 2 more screws that hold the lid on. Once the screws are removed lift the back of the lid first and tilt forward to clear the front switches.
Third; Remove the top of the DVD unit, to do this there are two screws and two tabs that hold the top on the DVD unit.
Fourth; To clean I used a vacum, but you can use canned air. But be very careful. These are very delicate parts.
Do not let the vacum touch any of the electronic parts. Do not do this with the unit plugged in. Before you test the Player put the top of the DVD unit back on. You can leave the main lid off at this point.