Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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Problem did they ever solve your problem with your seagate free agenet...i have the same and i wanted to know if i could remove the chip inside and still get my information

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  • Ryan_Sowt Jan 13, 2009

    Thank you i will try it fairly straight foward?



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Hi Ryan,

I decided that retrieving my data was more important that the seagate warranty and i was not prepared to send the free agent overseas with the data still on it so i removed the hard drive from the freeagent case (case now stuffed) and put the hard drive in an "off the self" hard drive enclosure". All my data was there. It is still working fine. Two big lessons for me - moving files from my lap top to the external drive is not back up and external hard drives can be fragile, best not move them around like a library book. From my low tech view the circuit board on the freeagents is flawed.



Posted on Jan 13, 2009


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Sounds to me like you are in a catch 22 situation. It seems that there is an internal problem with the drive and Seagate is willing to replace it but you need your files. The problem is with an internal problem the only possibility of getting your files is to open it up and take out the hard drive that is inside (it would be a standard desktop or laptop hard drive) and connect it to a computer through some other means. If you do this however, the warranty will be void and you will not be able to get the drive replaced. The best way around it that I can see is to get the drive out and buy a different carrier for it. Assuming that the actual drive still works you will get your files and have a working external hard drive. There is no real way to be certain that the drive on the inside is good without opening up the case that it is in.

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