Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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My dyson won`t stand up

I have tried everything to get my dyson to stand up. how do i fix the problem

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The red foot release pin jumped track and is stuck in a square

Posted on Apr 06, 2010

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  • bbrdlester Oct 31, 2010

    Thank you so much. This was driving me crazy, you've saved me a repair bill!!!!! Thank you Thank you

  • upintheair Nov 26, 2010

    AWESOME!!!! Thanks for posting the YouTube - took me 2 seconds to fix, once I saw what to look for!!!!!!

  • avideditor1 Apr 14, 2011

    Thank you so much for the video - huge help!

  • rebecca cawrse May 23, 2011

    thank you very much we were going nuts trying to figure this out and hyour video was a major help - exactly the problem!

  • Chatcath41 Jul 09, 2011

    You saved me tonight! I have been unable to get my DC14 to stand. I called but I was 4 minutes to late. My search lead me to your video. THANK YOU!!!! It is up and working.


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If you look at the front left side of machine there is a removeable inspection port it will have 2 coloured buttons you press these in & pull it up to remove.
Now pull handle back as if vacuuming the floor.
Now where the inspection port was you will see that there is a square hole pull forward on the flap in front of square hole it pivots just behind the round rubber seal.
Slowly lift handle back up at the same time The part with the 2 long grooves in it must go under the flap as you lift handle.


Posted on Jan 11, 2009

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Posted on Jan 02, 2017

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brushes on my dyson dc33 won't turn Simon, Check the attached links,instruction and guides, Good luck
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Hi there, it's Jack at Dyson.

If your DC25 won't stand upright, it's likely that the stabiliser pedal needs to be realigned. This is simple to do by following the steps shown in our video guide:

I'm confident this will resolve the issue, but if you'd like further help or advice you're welcome to call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

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Hi there,

Sorry to hear of the problem you're experiencing with your DC25. You may find it helpful to visit the Support section of our website and view this video guide to check everything is correct with your machine:

You should find it's easy to resolve the issue. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US) so we can provide further assistance.

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My vacuum will not stand up


Try this quick repair and see if this fixes your Dyson:

Step 1.
Turn power off and unplug the machine.
  • Tilt the machine backward to a 45° angle.


Step 2.
  • Hold the section under the airway inspection pipe.
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • Pivot this section upwards until it clicks into place.
  • Release the black button once the valve pipe carriage is moved up into place.
forward_lock_2.jpg forward_lock_3.jpg

Step 3.
  • Tilt the machine forward.
  • The cleaner head should now slide underneath the part you have just clicked into place.
  • The machine should now stand upright.

This is actually a fairly common problem with Dyson DC07 models. This repair usually fixes the problem, if this didn't fix yours though, please feel free to add a comment on the repair page, and I'll be more then happy to do some more advanced trouble shooting with you. If this helped you fix your problem, please be kind and rate my repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair.

Thank you,

Chris J.

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