Question about Jenn-Air JCD2389G Side by Side Refrigerator

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JENN-AIR Freezer and refrigerator not cooling

We recently had our refrigerator moved to install new tile. The refrigerator was kept plugged in the whole time, however suddenly after being moved back neither the freezer of refrigerator are cooling. Lights are on in the fridge so the power is working. There is frost on the back of the Freezer wall towards the top....any ideas?


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Posted on Aug 03, 2010

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Freezer not cold enough to maintain ice and food

  • When your refrigerator isn't cooling your food and drink items, first check that the power cord is plugged into a working electrical outlet. If you recently plugged in the refrigerator for the first time, it will take approximately 8 to 12 hours before the refrigerator is cool. Even though the refrigerator is cool in this time frame, you shouldn't place the refrigerator to a colder setting until the initial cool down stage, which takes 24 hours.

    If the refrigerator has been running for 24 hours, you can adjust the refrigerator to a lower setting. The control panel is located in upper portion of the refrigerator compartment. Press the up arrow button to set the refrigerator to a higher setting, which will decrease the temperature of the refrigerator compartment.
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  • If the temperature control is correctly set but the refrigerator compartment still does not cool down, check the refrigerator door. First, remove any food or drink items that are preventing the door from fully closing. In addition, make sure all of the drawers are fully closed, as they may keep the door from closing.

    Next, clean off the gasket with warm, soapy water and a sponge. Rinse the soapy water off of the gasket. If the gasket is not clean, it will not create a seal with the refrigerator.

    Another reason the refrigerator is not cooling down may be because the refrigerator door is opened too frequently or left open for a long period of time. Pay attention to your use of the door and try to shorten the amount of time the door is opened.
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    You may have obstructed the air flow on the inside of the refrigerator with the placement of your food. The rear air grille is located under the crisper drawers. Move any food items away from the rear air grille to increase the air flow through the refrigerator.
  • If those thing above did not solve your problem you better check and replace the relay and compressor and it will be good as new. Thanks
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