Question about Jenn-Air JCD2389G Side by Side Refrigerator

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JENN-AIR Freezer and refrigerator not cooling

We recently had our refrigerator moved to install new tile. The refrigerator was kept plugged in the whole time, however suddenly after being moved back neither the freezer of refrigerator are cooling. Lights are on in the fridge so the power is working. There is frost on the back of the Freezer wall towards the top....any ideas?

Thanks,
Kristen

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Good day,
hope this link below will solve your problem.

ref

Posted on Aug 03, 2010

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Freezer not cold enough to maintain ice and food


  • When your refrigerator isn't cooling your food and drink items, first check that the power cord is plugged into a working electrical outlet. If you recently plugged in the refrigerator for the first time, it will take approximately 8 to 12 hours before the refrigerator is cool. Even though the refrigerator is cool in this time frame, you shouldn't place the refrigerator to a colder setting until the initial cool down stage, which takes 24 hours.

    If the refrigerator has been running for 24 hours, you can adjust the refrigerator to a lower setting. The control panel is located in upper portion of the refrigerator compartment. Press the up arrow button to set the refrigerator to a higher setting, which will decrease the temperature of the refrigerator compartment.
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    Another reason the refrigerator is not cooling down may be because the refrigerator door is opened too frequently or left open for a long period of time. Pay attention to your use of the door and try to shorten the amount of time the door is opened.
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  • If those thing above did not solve your problem you better check and replace the relay and compressor and it will be good as new. Thanks
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