Question about Toshiba Canvio 1.0 TB USB 3.0 Portable Hard Drive - HDTC610XS3B1
When I plug in the external drive into the USB nothing happens. But I can go into Disc Management it says its there and Active. And when I look at the devise status it says it's working properly. Help
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Posted on Jan 02, 2017
Id you have a xp disk when it loads it will ask you how do you want to set up the drive even though you have and external drive on your computer in the my computer icon Right click and open manage open disk management and you should see your usb drive right click on the drive and you should see format it has a dropdown menu check quick format and click ok and it will start to format the drive make sure you chose ntfs in the drop down menu .good luck
Posted on Apr 08, 2009
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer.
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
7. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
8. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
Hope this gives you the information you need
Posted on Dec 16, 2009
u might have to format it in safe mode or buy a new one, if you try it on some one elses comp. and it works it ur comp. but it is most of the time a software issue
Posted on May 08, 2010
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 29, 2010
SOURCE: I have a 320gb toshiba
This is because there is a connection problem between the external drive and the computer. If you have changed cables to no avail, you can open the casing of the external drive where you will find the hard disk inside. Unplug the two cables connected to the harddisk and replug it after a minute. Then try again. If it still does not work, then you need to buy just a usb enclosure and plug the harddisk there to be able to use it again.
Hope this helps. Thank you for using FixYa.
Posted on Jan 13, 2011
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