Question about LeapFrog Custom Learning Case
This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.
Posted on May 04, 2009
I had the same problem. First off, if the battery packs are not on the right side it won't work, but the real trick is, not just sliding the "on" button to turn it on, but rather, slide and hold for a little while (much the same way you turn your cellphone on and off) This solved my problem.
Posted on Sep 22, 2009
Just a possibility here but make sure if you are going off the batteries that you re-installed the battery packs on the correct side. Unfortunately Leap Frog designers didn't dummy proof it by only allowing the correct battery pack to be allowed to be installed on the correct side. On one side of the DiDj system there is only two contacts exposed to mate with the battery pack but the other side has four contacts. If you have these battery packs reversed then you will have no power! Hope this helps someone!
Posted on May 01, 2009
Make sure you are using the power switch - the contrast switch looks a lot like the power turn on switch. The power switch is on the right side and the contrast switch is on the left.
Posted on Jun 14, 2012
My unit has four contacts on each side, but each battery pack only has two contacts...so I don't see how switching them will help. But we tried and that still didn't work.
Posted on Jan 18, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Follow these steps To reset the Didj to factory settings and solve your problem:
1) Launch LeapFrog Connect
2) On your computer keyboard, press "Ctrl + Shift + R"
(on a Mac "Command + Shift + R").
This should bring up a window that says "Connect the device you would like to reset"
3) Connect the Didj and turn it on
4) Follow the on screen messaging to reset the Didj
5) Eject the Didj when the reset is complete
6) Recreate the profile on the Didj and then turn it off
7) Close and then open LeapFrog Connect
8) Connect the Didj and turn it on
9) You may be prompted the Didj needs an update. Accept this update
10) Get your parents to sign into the parent account and link a footprint to the current profile.
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