Question about LeapFrog Custom Learning Case

5 Answers

My son's leapfrog didj will not turn on at all. I've tried putting brand new batteries in it, and I get nothing.

Posted by on

  • 6 more comments 
  • helene169 Jan 10, 2009

    hi! we have a similar problem - at first we solved it by holding the on switch down for 3 seconds or more before letting it go and then it went on. Now it won't STAY on, it keeps shutting itself down.

  • Anonymous Jan 15, 2009

    We bought the first Didj for our son for Christmas and from the start it said "your Didj is shutting down" and would not ever shut down, so we returned it for a new Didj. The new Didj is now going "mute" on it's own intermittantly.

  • Anonymous Feb 26, 2009

    New out the box, my daughter's didj never turned on all the way. It brings her to the 1st screen showing the warnings, then it says your didj is shutting down. She has never been able to play the game at all, even with new batteries.

  • mrnmrsrobo Mar 03, 2009

    We went to change the batteries and ever since then we can not get it to turn back on at all.

  • Anonymous Apr 03, 2009

    Same problem.  Goes on and then says didj is shutting down


  • Anonymous Apr 12, 2009

    Didj is frozen - won't shut down.

  • Anonymous Apr 12, 2009

    So disappointed! Inserted batteries, then inserted new ones. No flicker of light or sound.

  • Anonymous Mar 17, 2014

    The connect app will not download on my laptop. I have hit clicked on the RUN button but then nothing else happens. PLease I'm trying to get new stuff on my sons leappad.

×

5 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.

Posted on May 04, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem. First off, if the battery packs are not on the right side it won't work, but the real trick is, not just sliding the "on" button to turn it on, but rather, slide and hold for a little while (much the same way you turn your cellphone on and off) This solved my problem.

Posted on Sep 22, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Just a possibility here but make sure if you are going off the batteries that you re-installed the battery packs on the correct side. Unfortunately Leap Frog designers didn't dummy proof it by only allowing the correct battery pack to be allowed to be installed on the correct side. On one side of the DiDj system there is only two contacts exposed to mate with the battery pack but the other side has four contacts. If you have these battery packs reversed then you will have no power! Hope this helps someone!

Posted on May 01, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Make sure you are using the power switch - the contrast switch looks a lot like the power turn on switch. The power switch is on the right side and the contrast switch is on the left.

Posted on Jun 14, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

My unit has four contacts on each side, but each battery pack only has two contacts...so I don't see how switching them will help. But we tried and that still didn't work.

Posted on Jan 18, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do you open the didj batteries


use a butter knife strait in and pull the battery cover to the left or right. it is hard to open and ours is becoming broken from trying to open it, among other issues with this stupid gaming system!

Mar 11, 2013 | LeapFrog Custom Learning Case

1 Answer

Hi there I need 2 tune up my didj






Follow these steps To reset the Didj to factory settings and solve your problem:




1) Launch LeapFrog Connect





2) On your computer keyboard, press "Ctrl + Shift + R"



(on a Mac "Command + Shift + R").





This should bring up a window that says "Connect the device you would like to reset"





3) Connect the Didj and turn it on




4) Follow the on screen messaging to reset the Didj



5) Eject the Didj when the reset is complete





6) Recreate the profile on the Didj and then turn it off





7) Close and then open LeapFrog Connect



8) Connect the Didj and turn it on





9) You may be prompted the Didj needs an update. Accept this update





10) Get your parents to sign into the parent account and link a footprint to the current profile.



Mar 04, 2011 | LeapFrog Custom Learning Didj Racing -...

5 Answers

My didj screen says your didj needs a tune up


just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

Oct 24, 2009 | LeapFrog Custom Learning Case

1 Answer

Didj will turn on but Warning screen is just frozen.


Try replacing batteries with fresh non-rechargable batteries.

Mar 12, 2009 | LeapFrog Custom Learning Gaming System

2 Answers

Didj will turn on but Warning screen is just frozen.


I had the same problem. What you need to do is open the Leapfrog connect and then plug your DIDJ into the computer. You also need to plug it in with the AC adapter as this takes time and the first time I tried the batteries died. So plug it in or put new batteries in it. Now just leave it sit plugged into your computer with the Leapfrog connect program open. It took mine almost 2 hours just sitting on the white Warning screen then if finally connected and updated the software and is now working fine. Hope this helps.

Jan 18, 2009 | LeapFrog Custom Learning Didj Racing -...

1 Answer

Can not get a game to play


I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect
  1. Press the "Ctrl + Shift + R" keys on the keyboard
  2. A window will open that will say "connect the device you would like to reset"
  3. Connect the Didj and turn it on
  4. This will reset the Didj to the factory settings"
It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

Jan 16, 2009 | LeapFrog Custom Learning Case

1 Answer

Didj wont work


try changing the battery!

Jan 03, 2009 | LeapFrog Custom Learning Case

8 Answers

Problem with didj


QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Dec 27, 2008 | LeapFrog Custom Learning Case

2 Answers

New Didj keeps shutting down


We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.

Hope this helps!

Dec 26, 2008 | LeapFrog Custom Learning Gaming System

Not finding what you are looking for?
LeapFrog Custom Learning Case Logo

1,310 people viewed this question

Ask a Question

Usually answered in minutes!

Top LeapFrog Educational Toys Experts

Iron
Iron

Level 3 Expert

3018 Answers

Kjetil Balstad

Level 2 Expert

35 Answers

GI Consulting

Level 1 Expert

73 Answers

Are you a LeapFrog Educational Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...