Question about LeapFrog Custom Learning Case

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My son's leapfrog didj will not turn on at all. I've tried putting brand new batteries in it, and I get nothing.

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  • helene169 Jan 10, 2009

    hi! we have a similar problem - at first we solved it by holding the on switch down for 3 seconds or more before letting it go and then it went on. Now it won't STAY on, it keeps shutting itself down.

  • Anonymous Jan 15, 2009

    We bought the first Didj for our son for Christmas and from the start it said "your Didj is shutting down" and would not ever shut down, so we returned it for a new Didj. The new Didj is now going "mute" on it's own intermittantly.

  • Anonymous Feb 26, 2009

    New out the box, my daughter's didj never turned on all the way. It brings her to the 1st screen showing the warnings, then it says your didj is shutting down. She has never been able to play the game at all, even with new batteries.

  • mrnmrsrobo Mar 03, 2009

    We went to change the batteries and ever since then we can not get it to turn back on at all.

  • Anonymous Apr 03, 2009

    Same problem.  Goes on and then says didj is shutting down


  • Anonymous Apr 12, 2009

    Didj is frozen - won't shut down.

  • Anonymous Apr 12, 2009

    So disappointed! Inserted batteries, then inserted new ones. No flicker of light or sound.

  • Anonymous Mar 17, 2014

    The connect app will not download on my laptop. I have hit clicked on the RUN button but then nothing else happens. PLease I'm trying to get new stuff on my sons leappad.

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This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.

Posted on May 04, 2009

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I had the same problem. First off, if the battery packs are not on the right side it won't work, but the real trick is, not just sliding the "on" button to turn it on, but rather, slide and hold for a little while (much the same way you turn your cellphone on and off) This solved my problem.

Posted on Sep 22, 2009

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Just a possibility here but make sure if you are going off the batteries that you re-installed the battery packs on the correct side. Unfortunately Leap Frog designers didn't dummy proof it by only allowing the correct battery pack to be allowed to be installed on the correct side. On one side of the DiDj system there is only two contacts exposed to mate with the battery pack but the other side has four contacts. If you have these battery packs reversed then you will have no power! Hope this helps someone!

Posted on May 01, 2009

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Make sure you are using the power switch - the contrast switch looks a lot like the power turn on switch. The power switch is on the right side and the contrast switch is on the left.

Posted on Jun 14, 2012

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My unit has four contacts on each side, but each battery pack only has two contacts...so I don't see how switching them will help. But we tried and that still didn't work.

Posted on Jan 18, 2010

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